Sunday 13 November 2016

MBA - SEMESTER - 4 - FALL - 2016 - PM

PROGRAM  MBA  - SEMESTER  IV
SUBJECT CODE & NAME - PM0015 – QUANTITATIVE METHODS IN PROJECT MANAGEMENT

1.   Explain Business Value Models in detail.

Answer:

(I)  Balanced scorecard model

The  balanced  scorecard  model  defines  four  scoring  areas  for  business value and was first published by Robert S. Kaplan and David P. Norton in  an article,  “The Balanced Scorecard  –  Measures that Drive Performance.” The model was developed as a replacement for  earlier systems;  those only included  the  financial  perspective  to  measure  performance.  The  business scorecard  model  is  an  educational,  informational,  and  communication instrument,  instead  of  being  a  controlling  instrument.  As  the  name  of  the model suggests, it is a balance between the internal and external factors of the  company.  Areas  present  on  the  scorecard  are  referred  to  as perspectives,  namely,  financial perspective,                                                                       
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2.  What is parametric estimating? Explain the steps involved in the development of a parametric model.


Parametric Estimating

Parametric  estimating  is  an  estimating  technique  that  uses  a  statistical relationship  between  historical  data  and  other  variables,  such  as  square footage  in  construction  and  lines  of  code  in  software  development  for calculating an estimate for activity parameters, such as scope, cost, budget,
and duration.  Parametric estimating can produce higher levels  of accuracy depending upon the accuracy and sophistication of the underlying data. This technique is used for estimates that  are  quantitatively based such as dollars per square foot or number of installations per day.  It is  relatively  a simple method, but not every activity or cost can be estimated quantitatively. This method is also                                                   
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3.  What is Capital Budgeting?  What aspects of capital budgeting must be considered while selecting a project?

Meaning of Capital Budgeting

Capital budgeting is a cost-benefit analysis. In simple words, it means  that if  a company purchases an asset or makes any investment, it needs to ensure  that  benefits  to  the  company  are  greater  than  the  total  cost.  In  essence,  capital  budgeting  compares  the  cash  inflows  and  outflows  in  a  project.

Capital  budgeting  also  assists  project  managers  to  evaluate  whether  to  continue or discontinue with a project.  Let  us  have  an  overview  of  the  steps  involved  in  the  capital  budgeting  process. First, we need to list all the cash flows in a project. This is a difficult  task             


                                                                  
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4. Explain the concept and application of Earned Value. What is Time Centric Earned Value.

Application of Earned Value

If  a project is fairly complex, EVM  can assist  in controlling the  performance.  By providing cost and schedule performance assessments of both the total  project and its major parts, EVM allows  identifying  the likely problem areas  so that an effective corrective action can be taken.

The viability of  EV  in measuring  SV  can be seen clearly  in  the illustration  shown in fig:



Part  ‘a’  of  above figure shows  a  two-task  project  experiencing  schedule  slippage. The first task,  valued at $700,  is complete, but the second task, valued at $300, is only partially complete.

                                                                                     
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5.   Explain Benefit-Cost Ratio Analysis and Break-Even Analysis.

Benefit-Cost Ratio Analysis

BCR  analysis  refers to an approach that compares  the cost to be incurred  and financial benefits to be received from a project.  It is conducted to make  project decisions. BCR  analysis involves weighing  total expected costs and expected  benefits  to  select  the  most  profitable  option.  An  accurate  estimation of costs and benefits  would result in an accurate outcome of the  BCR analysis.

A BCR indicates the overall value of money invested  in a  project.  In simple  words,  BCR  refers  to  the  ratio  of  the  benefits  of  a  project proposal  to  its  costs  (both  expressed  in  monetary  terms).  All  the  costs  and  benefits  are  expressed in terms of present value. If the                                                   
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6.  What are the steps that should be followed to construct a “house of quality”?

House of Quality

The  following steps need to be followed to construct a house of quality:

Step-1  Voice  of  the  customer:  This  step  includes  determining  and identifying  the  customer’s  needs.  The  main  objective  of  this  step  is  to translate  the  needs  of  every  customer  into  engineering  specifications. Customers  buy  products  that  have  the  desired  characteristics,  and manufacturers  offer  the  desired characteristics. There  should be  a  proper alignment  between  the  needs  of  the  customers  and  the  offerings  of  the manufacturer.

After determining the most important features, their translation into particular specifications is carried out. Each aspect, such as heights, torques, weights, etc.,  of  the  desired  item  must  be  defined.  For                                                                                      
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PROGRAM  MBA - SEMESTER  IV
SUBJECT CODE & NAME  PM0016 –PROJECT RISK MANAGEMENT

1.   What is Project Risk? Explain different sources of project risk with examples

Project Risk

Risk is one of the major factors to be considered during the management of a project. Risk can be defined as,  “A probability or threat of damage, injury, liability, loss or any other negative occurrence that is caused by external or internal vulnerabilities and may be avoided through pre-emptive action”.  In other words, risk refers to an uncertain circumstance that can affect at least one project objective.

A project  manager should assess risk throughout the lifecycle of  a  project and manage the project’s exposure to risk (that is, the probability of specific risks occurring and their potential impact if they occur).

                                                                                     
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2.  What is Risk Opportunity and Management System (ROMS)? What are its benefits?

Ans- Risk and Opportunity Management System (ROMS)

An opportunity is usually created by an external event. However, it may be possible to create them internally by taking an advantage of the favourable conditions that help project managers execute projects much more efficiently. This approach was called “optimise, reuse and leverage”. In the early days of project management, when the project management methodologies were getting created and tested, the entire focus used to be on risk management alone. At that time, opportunity management was relatively a new focus area. Later, it was realised that project risks and opportunities should be studied together. A holistic view of risk and opportunity management requires a single comprehensive                                                                                  
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3.  What is Project Activity Risk? Explain different Categories of Risk with examples.

Meaning of Project Activity Risk

The first step of creating a schedule (time)  management plan is to define an  activity  and  list  the  different  activities  involved  in  a  project  to  achieve  the  desired objectives.  An activity list provides a  structure to the project plan. A project plan  is  an amalgamation of all the  activities and additional attributes  associated with  the  activities such as owner, duration, start and end date,  milestones, dependencies, etc. Any deliverable that the project is supposed  to produce must have one or more activities associated with it.

This includes  even the work that is outsourced or the items that are procured.  When  a  project manager  correctly identifies and documents all  the  project  activities  in  a  project        



                                                                            
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4.  What are the sources of resource risks?

Ans- Sources of Resource Risks are:

To effectively manage resource risks, you should know their sources. In the previous section,  you studied that there are three categories of resources, which are as follows:


· People
· Outsourcing (procurement)
· Money

Below are the risks related :

People risks

Risks related to people represent the maximum risks (by count) in the PERIL database, accounting for more than two-thirds of the total risk incidents. The sources of people risks can be divided into two main
categories, which are as follows:

                                                                                     
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5.   What is Scope Risk? Explain different types of scope risks.

Meaning of Scope Risk

Scope  refers  to  the  work  that  needs  to  be completed for  delivering  a product, service or result with specified features  and functions.  In  short,  scope  is the  work  that  needs  to be  accomplished and delivered as  a  part of the project.  A project should focus on delivering the  complete  scope  and  nothing  else.  Defining  the  exact  scope  is  very difficult and crucial for the success of a project.

A  project  scope  statement  refers  to  a  comprehensive  document  that includes the details of the project scope. The document in effect says, “Here is what we will do as  a part of this project and this is what we will NOT do”. The  development  of  a  scope  statement  takes  a  lot  of  time  and  involves expert judgment of many stakeholders and  sometimes,  experts outside the organisation. A well-                                                 
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6.  Explain the three point estimates used in quantitative risk analysis.

Ans- Three-Point Estimates

The three-point estimates are widely used in a quantitative risk analysis. Three-point estimates describe three scenarios (pessimistic, base case and optimistic) and thus, help in considering different outcomes
and their impacts.

Three-point estimates provide a simple means of representing the magnitude and range of a risk impact or effect. These are most often used for estimating the cost or schedule effects of a project risk. They can also be used in connection with other important variables of a project. For example, one of the key factors in an aircraft design is weight and a rigorous quantitative analysis is done to see the impact of                                                       
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PROGRAM  MBA  -  SEMESTER  IV
SUBJECT CODE & NAME  PM 0017 – PROJECT QUALITY MANAGEMENT

1.   What  is  Total  Quality  Management?  Explain  various  terms  used  in  quality  management.  Discuss the benefits of traditional method and  contemporary method of  quality assurance.

Total  Quality  Management  (TQM):  This  quality  assurance  theory emphasises  on  product  quality.  The  definition  of  TQM  is  “it  is  a management  approach  to  long-term  success  by  satisfying customers”.  According  to  this  concept,  all  the  members  of  an organisation  contribute  towards  the  improvement  of  products, processes,  and  services,  thereby  improving  their  working  culture. TQM  focuses  on  the  customer/client  requirement  and  the  ways  in which  it  can  be  best  achieved.  It  emphasises  on  continuous improvement and customer satisfaction.

                                                                                     
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2.  Explain the major project management standards and frameworks.

Ans- Project Management Frameworks and Standards

The major project management standards and frameworks are :

ISO 10006

ISO 10006 is a standard published by the ISO for providing guidance on quality management in projects. It is not meant to serve as a ‘project management standard’, and deals only with the requirements of QMS in managing projects. It focuses primarily on project management processes and requires organisations to refer to ISO 9000 for quality management of product related processes in any project.

ISO 10006 differentiates between a project originating organisation and a project organisation. A project originating organisation is the one that decides to undertake the project, whereas a project organisation carries out the project.

                                                                                     
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3.  What are the benefits of quality metrics? Explain the 3 categories of quality metrics.

Ans- Quality metrics provide the following key benefits:

· They identify the accepted frameworks, standards, and best practices applicable for the project.

· They establish quality assurance activities and control project management aspects, such as cost, schedule, and resource utilisation.

· They manage technical and business process performance to applicable standards.

· They achieve compliance with industry standards, statutory requirements, and business policies.

· They set benchmarks to judge project management competency, process capability, and organisational maturity goals.





                                                                                     
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4.  What are the methods of Improving Quality? Discuss the major barriers to project quality improvement.

Methods of Improving Quality

Joseph M. Juran described quality management as ‘Quality trilogy’, which is  also  called  the  “Juran  trilogy”  after  his  name.  Quality  trilogy  includes  the  following three elements:

Quality  planning:  It  involves  various  activities  to  develop  action  plans  in  order to improve the quality of deliverables in an organisation. It includes the  following steps:

1.  Determine target customers.
2.  Identify the needs and expectations of customers.
3.  Develop  products  and  services  according  to  customers’  needs  and  expectations.
4.  Develop  processes  and  strategies  for  producing  quality  products  and  services.
                                                                                     
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5.   What  is  SIPOC  (Suppliers,  Inputs,  Process,  Outputs,  and  Customers)?  Which  3  factors should you focus on developing SIPOC? Explain.

Ans- SIPOC

The Suppliers, Inputs, Process, Outputs, and Customers (SIPOC) process provides a template to define a process in order to map, measure, and/or improve it. It is represented in a five column tabular format.
In the 1980s, SIPOC was used in the TQM programmes of different organisations. Today, it is used as a tool in the Measure phase of Six Sigma’s Define, Measure, Analyse, Improve, and Control (DMAIC)
methodology to identify the key elements of an improvement process. To understand the concept of SIPOC, consider a process of serving tea. Here, the suppliers provide various inputs that are converted into outputs before delivering them to customers.

SIPOC defines the scope for improving quality consistently. Consider the general pizza delivery process in pizza outlets, such as Domino’s. To cater to customer preferences and improve the service quality, most pizza outlets commit to deliver a pizza within a specific period (usually within a span of 30
                                                                                     
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6.  Explain Statistical Process Control (SPC) along with SPC theory and tools?

Statistical Process Control (SPC)

Statistical  Process  Control  (SPC)  is  an  important  statistical  quality  control tool.  Its  concept  originated  from  the  manufacturing  industry,  but  is  now applicable for analysing, controlling,  and improving any kind of repeatable process.

In general, the project processes  might not be amenable to SPC techniques because, by definition, the projects are of temporary nature with a fixed start  and  end  dates,  and  result  in  a  single  project  outcome.  Therefore,  the processes  of  a  project  are  slightly  different  from  the  operations  in  a manufacturing  industry,  where  identical  products  are  mass  produced. Irrespective  of  this,  you  can                                                          
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PROGRAM  MBA  - SEMESTER  IV
SUBJECT CODE & NAME  PM 0018 –CONTRACTS MANAGEMENT IN PROJECTS

1.   Explain the essential elements of a project contract.

These elements of a valid contract are as follows:

1. Proposal (offer) and acceptance

There must be a ‘lawful proposal’ and a ‘lawful acceptance’ of the proposal for  a  contract. The word ‘lawful’ before offer and acceptance signifies that the proposal and acceptance must satisfy the requirements of the law of the contract.  There  must  be  at  least  two  parties  to a  contract,  i.e.,  one  party making  the  proposal  and  the  other  party  accepting  it.  The  terms  of  the proposal  must  be  definite  and  the  acceptance  of  the  proposal  must  be absolute and unconditional. The acceptance must also be according to the mode prescribed and must be communicated to the proposer. In the case of project  contracts,  one  party  is  the  owner/purchaser  and  the  other party  is the contractor.

2. Intention to create legal relations

There must be an intention among the parties that the agreement should be attached  by  legal                                                                                      
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2.  Explain the steps involved in the contract closure process.

Steps Involved in the Contract Closure Process

1.  Collecting  contract  documentation:  In  order  to  close  a  contract successfully,  it  is  important  to  collect  all  the  relevant  documents  for review.  This  may  include  collecting  all  the  documents  regarding  the original contract, variations, schedules and performance reports.

2.  Completing  contractor final review:  It includes  a  complete review of all  contracts  and  verifying  that  all  the  requirements  and  outputs specified in the contracts have been met. It also aims to ensure that all the variations to the contract requirements have been documented with a clear tracking system,                                                   
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3.  What is an outsourcing contract? What are the Advantages and  Disadvantages of  Outsourcing?

Outsourcing Contracts

Outsourcing  a  contract  implies  a  process  in  which  one  party  contracts  a  work to another  party.  First,  the outsourcer accepts  the tasks given by the  organisation. Then, the contract is and involves key contents such as scope,  conditions, deliverables, etc.


The  advantages  of outsourcing are as follows:

Access  to resources and knowledge: It implies that access to resources is more important than  their  ownership. If organisations spend on acquiring resources  and  creating skills and                           



                                                         
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4. Discuss the process of procurement.

The steps of the procurement process are as below:
·         Planning purchases and acquisitions
·         Making procurement plan
·         Selecting the contract approach
·         Soliciting bids
·         Negotiation
·         Awarding the contract
·         Purchase
·         Evaluation
1.  Planning  purchases  and  acquisitions:  It  involves  identifying  the goods  or  services  that  need  to  be  procured.  The  contract  type  is determined under this step.

                                                                                     
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5. What is contract management? Describe its important features.

Contract Management

Contract management refers to the management of contracts by negotiating the terms and conditions  of the contract and ensuring compliance.  It  implies systematically  managing  the  contract  creation  and  maximising  the operational and financial performance of contracts. An increase in the use of contracts  in  organisations  requires  growing  recognition  for  improving contractual processes; thus proper management of contracts is essential. Contract management is a process that enables both parties of a contract to meet their obligations in order to deliver objectives required in the contract.

It  covers  the  transition  and  implementation,  ongoing  day-to-day management,  evaluation,  and  succession  planning.  The  aim  of  contract management is to achieve services as agreed, efficiency,

                                                                                     
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6.  Write short notes on:
·       Contract Structure and its elements.
·       Software Licensing
Contract Structure
There are several types of contracts in different industries.  Contracts differ  in their terms such as type of work, number of parties involved,  degree of  risk, price of the contract, etc. However, the structure of a contract is almost  similar in most industries. Most contracts follow the same basic format.  Generally,  contracts  begin  with  a  Preamble  and  continue  with  recitals  or  introduction.  Some  contracts  may  not  include  the  recitals  or  introduction  units,  for example,  contracts  with short  time periods.  All  contracts have  a  main section, the body of the contract, which addresses the reason why the  contract  is  being  entered  into  and                                                                                    
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