PROGRAM MBA
SUBJECT CODE & NAME OM 0015 – MAINTENANCE MANAGEMENT
1. Explain the concept of
maintenance objectives and describe the primary maintenance objectives.
Ans- Meaning of Maintenance Objectives
It is
very important for
an organisation to
have effective maintenance management
in place to
keep its machines
and equipment under
good working conditions.
Maintenance management helps
organisations to ensure that there are no work stoppages in
order to keep an effective and
reliable production
system. Effective maintenance
management helps an organisation to
achieve its goals
within the stipulated
time. Earlier, maintenance
activities were performed
by operators
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
2. Suppose you are appointed as a
maintenance manager in a manufacturing organization.
What functions you need to perform for organizing maintenance activities?
Ans- Role of a Maintenance Manager
A maintenance
manager performs a key role
in organising maintenance activities. He/she is responsible for ensuring
that all maintenance activities are
performed on time. He/she also needs to
ensure the health and safety of maintenance
personnel and good
working conditions of
machines and equipment.
Thus, the job
of a maintenance
manager is very
crucial in working of machines and equipment in the long
run. some of the main functions of a
maintenance manager:
Organising
maintenance activities: The
maintenance manager is responsible for
organising and scheduling
maintenance activities so
that they can
be performed in
a sequence without
any
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
3. What are the complex
maintenance activities performed by expert systems?
Ans-
expert systems are developed
to solve complex
maintenance problems with
ease.
Some complex maintenance activities performed by expert systems are:
Fault diagnosis: An
expert system helps infinding
out faults in machines and equipment by providing logical analysis of
faults and relevant data. Data is entered
into expert systems
either manually or
through mechanised sensors and control systems. Debugging:
After diagnosing the
problem, the expert
system guides the user to
detect the probable
cause of the
fault by providing
a series of instructions.
Fault rectification: The expert system
then provides instructions to perform corrective
actions for rectifying faults by providing technical data. In addition, the
expert system provides
instructions to
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
5. Suppose you are the head of the
maintenance department of your organisation which preventive maintenance tasks would you
perform.
ANS- As a head of the maintenance department
of my organization, I shall perform the following preventive maintenance tasks
:
Lubrication: Lubrication is a process
wherein lubricants (in the form of oils, grease, etc.) are applied to opposing
surfaces in close proximity to reduce friction between them. In other words,
lubrication is performed to make surfaces smooth and slippery. In case of lack
of lubrication, metal or other components can rub destructively over each other
causing damage that may bring machines to a halt. Thus, lubrication helps an
organisation to maintain the efficiency of machines, increase their life,
reduce
maintenance costs, etc.
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
6. Answer the following questions:
a. List the objectives of
maintenance audit.
b. State the functions of a
maintenance auditor in an organisation.
c. Explain the
two types of
issues which are
to be resolved
in action after audit.
Ans-a. The following are some of the main
objectives of maintenance audit:
To communicate the importance of maintenance
to employees
To detect the areas of improvement in maintenance
To measure the performance of integrated
maintenance policies
To ensure
maximum participation of maintenance
personnel in setting and monitoring
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
b. Role of a maintenance auditor
A
maintenance auditor plays a vital role in conducting the audit process in an
organisation. He/she is
responsible for ensuring
the success of maintenance audit.
For that, he
should have complete
knowledge of the auditing process and procedures and
should be unbiased while performing the
audit.
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
c. Action after Audit
After the completion of
the maintenance audit process, a closing
meeting is organised between
the auditor and
the maintenance manager.
In the meeting, the findings of the audit are
presented to the management to reach an agreement on the outcomes and
determine the actions
to be taken for
improvements. These
actions are taken
to resolve mainly
two types of issues,
which are :
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
SUBJECT CODE & NAME OM 0016 – QUALITY MANAGEMENT
1. Explain the elements of ISO
9000.
Ans- Elements of ISO 9000
The elements of ISO 9000 along with their
requirements can be explained as follows:
1. Management responsibility
In management
responsibility, we have
management, which is responsible for the following:
o
Creation of a
policy on quality, which simply defines the attitude of the
organisation towards quality.
It also ensures
that the policy
is
shared across
the organisation and
everyone associated with
it, understands it.
o
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
2. Explain the forces of change
that affect organizations.
Ans- Forces of change
Change has
become the norm
in most organisations. Business
failures, plant closures,
mergers and acquisitions,
downsizing, re-engineering, productivity
improvement, globalisation, cycle-time
reduction and other efforts
for survival are common amongst most Indian companies. Organisations come
across various forces of change. Forces of change are the factors that drive or stimulate the need
for a change in an organisation.
Some of these are
external, arising from outside the organisation whereas others are internal, arising from sources
within the organisation. Both these forces are discussed as follows:
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
3. What are the dimensions of
service quality?
Ans- Dimensions of service quality
The key to
retain customers is to understand
their needs and
fulfill them. Increasing the customers’ loyalty towards a
brand and making them buy the services
repeatedly requires focus on quality dimensions of services. These dimensions
help an organisation
in adding unique features to
the quality, making it more reliable and satisfying. There are five
dimensions of service quality which are
:
Tangibles: The tangible
dimension of quality is related to the surroundings in which the service is provided to the
customers. For example, when you enter a
restaurant, the first
thing you notice
is the aesthetics
employed (seating arrangement,
interior décor, lighting
system etc.). All such
things
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
4. What are the major differences
between Total Quality Management (TQM) and Six Sigma? Explain the steps
involved in identifying customer requirements for product development.
Ans-Total
quality and Six Sigma
Six Sigma encompasses many central
ideas of TQM, such as integration of human resources and processes for quality
improvement. The similarity of human issues includes leadership, customer
focus, team processes, culture change and focus on results. On the other hand,
the process issues include
the use of process management techniques, improvement tools, variation and statistical tools, problem-solving approach and data-driven quality management. Six Sigma has hugely elevated the importance of statistics in quality improvement. It uses a statistical approach to problem solving,
project completion and organisational infrastructure.
the use of process management techniques, improvement tools, variation and statistical tools, problem-solving approach and data-driven quality management. Six Sigma has hugely elevated the importance of statistics in quality improvement. It uses a statistical approach to problem solving,
project completion and organisational infrastructure.
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
5. What is Poka-Yoke? Explain its
different levels.
Ans- Poka-Yoke
Poka Yoke
helps in eliminating
defects in products
by identifying and correcting mistakes
as early as
possible. The tool
was introduced to address the
deficiencies in various
statistical techniques in
quality management. Statistical
techniques rely mostly
on sampling to
prevent product defects.
Therefore, in statistical
techniques, some products
reach the customers
untested. This is the reason
statistical techniques cannot completely eliminate defects and there is
always a probability of some rate of
defects when the product reaches the customer. Poka Yoke intends to completely eradicate defects and achieve
“zero-defect quality”.
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
6. Explain the concept of
Knowledge Support System (KSS). Explain its types.
Ans-
Knowledge Support System
According to a study conducted by
14,000 organisations, around 80-90 percent IT projects fail due to the lack of
sound knowledge support system (KSS). Like any other project, quality and
knowledge are key concerns in IT projects as well. Many technological
innovations fail because the quality and IT staff are more concerned about
resolving the quality issues instead of finding and storing the preventive
measures in an organised support system. Development and implementation of a
support system is a
complicated process as it requires identifying the need of customers, concerns of stakeholders, and involvement of management during the change process. Let us study the concept of KSS in detail.
complicated process as it requires identifying the need of customers, concerns of stakeholders, and involvement of management during the change process. Let us study the concept of KSS in detail.
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
PROGRAM MBADS
SUBJECT CODE & NAME OM 0017 – ADVANCED PRODUCTION AND PLANNING
CONTROL
1. Explain the flow of
information in a production process.
Ans- Flow of Information
Communication
plays an important role in an organisation and so does in the
production processing. The organisational goals, strategies, and plans need
to be communicated
well within the
organisation, so that
the right procedure can be followed to produce the
right product at the right time in the right quantity. Thus, in production planning, information flow is
critical. Consider an example of
an organisation where the production
department, marketing department, and packaging departments are all functioning well separately. However,
the production department
is not informing
the packaging department when
goods are ready
to be packed
and the marketing
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
2. What are the various
techniques of costing?
Ans- Techniques of cost
control
With the help of cost control, an organisation can find out if it
is spending more than what should be spent. This is known as managing costs,
because cost control is a preventive measure. Organisations use different
techniques for managing costs. In this section, we will discuss some of the
techniques of cost control, which are listed as follows:
Standard costing: The Chartered Institute of
Management Accountants defines standard costing as a “control technique that
reports variances by comparing actual costs to pre-set
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
3. Explain any TEN features of the
Advanced Planning and Scheduling (APS) system.
Ans- Features of APS
The demand
and interest of the APS
system have gradually
increased among the
organisations. APS system has resident
memory servers. This server has the
entire data system,
model and planning
in memory. This allows the
storage of complex
manufacturing and supply
chain operation models.
The storage of
models and planning
data in memory
provides speed to the
APS system which
not only reduces
the processing time
of large database but also
reduced the problem solving time. APS also helps the co-ordination between the different supply
chains of the
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
4. What are the rules for
scheduling Kanban production?
Ans- Kanban rules
Scheduling in lean
production is done by using kanban cards. Kanban cards are forwarded to the
scheduled board, where they are converted into the production job with a
sequence of production. Certain rules are followed while scheduling the kanban
production,which are used for scheduling lean
production. These rules, which are referred as kanban rules,are depicted in below figure:
production. These rules, which are referred as kanban rules,are depicted in below figure:
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
5.What are factors must be considered while implementing a production
planning and control system?
Ans- Factors of implementation :
Manufacturing organisations generally consider certain factors
while implementing the system they select. These factors help in the successful
implementation of the process. Though these are not the exhaustive factors, but
organisations often consider them during system implementation processes. The
factors are depicted in below figure:
Figure: Factors of System Implementation
These steps are as below:
Development of an education plan: After the production system is selected and designed, it is essential to educate the employees and the organisation about the design. This exercise helps
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
6. Mention the reasons why
manufacturing organizations choose Excel and Visual Basic prototype as planning
and scheduling tools.
Ans- Excel and visual basic
tools
Excel is an electronic spreadsheet that is used for recording,
storing and analysing data. Similarly Visual Basic is a computer programming
system which is used to write computer programs for Windows operating systems.
So how do manufacturing organisations use the spreadsheet and the
computer programming system for production planning and scheduling. There are many reasons for choosing the combination of Excel and Visual Basic prototype.
computer programming system for production planning and scheduling. There are many reasons for choosing the combination of Excel and Visual Basic prototype.
Below are the reasons for choosing Excel and Visual Basic
prototype as the planning and scheduling tools by manufacturing organisations:
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
PROGRAM
MBADS (SEM 4/SEM 6)
SUBJECT CODE &NAME
OM0018 – TECHNOLOGY MANAGEMENT
1. What are the usual sources of economic progress in a country?
Explaining enhanced capital
Explaining technical progress
Describing labour
sources of economic progress in a country. These are
as follows:
Enhanced capital: Capital refers to the produced goods and
services that help in the
production of other goods and services.
Therefore, it includes buildings, machineries, etc.
Technical progress: It refers to the technological innovations that increase efficiency
and productivity. For example,
previously in banks most
recordkeeping activities were
conducted manually in
paper. However, after computerisation, banking
transactions have been
greatly simplified.
Technical
innovation at the macro-level provides a competitive advantage to a country over others. This competitive
advantage helps in creating wealth and employment. For
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
2. a.
State the relationship between management paradigms and technology.
b. What are the changing trends in a technology
industry?
a. Explaining the relationship between
management paradigms and
technology
b. Explaining the five changing trends in a
technology industry
a. Management Paradigms and Technology
Technology
greatly influences the
management paradigms prevalent
in a particular period. For instance, the invention of the
steam engine during the industrial revolution
brought revolutionary changes
in the textile
industry.
The invention turned a cottage industry into a
factory organisation of mass production.
Another major shift
in management paradigm
occurred in the middle
of the nineteenth century, when the concept of interchangeable parts was introduced in the production of goods.
Frederic Taylor`s
scientific management was
another paradigm shift
that occurred in the 19 th century.
The central idea of scientific management was that
all operational
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
3. The process of Strategic planning covers
multiple factors. Explain all of those factors.
Stating the vision
Stating the mission
Stating the values
listing objectives
stating strategies
listing goals
listing programs
a.
Vision: This refers to the
long-term goal of an organisation. It
presents the impending
situation and defines
the image of
the organisation in that situation.
The basic purposes
of vision are to guide,
control and inspire
the organisation in
such a way
that it helps
in attaining the desired
goal. The vision answers the question of “what do we want our organisation to be?” For instance, the vision
of KPMG is “be a leader of all the
markets we participate”.
Vision of Ford
is “become the
main company of
the world in
products and services
of the car”. Technological capabilities play a
crucial role in achieving the visions of
the company.
b. Mission: This refers to a statement that
describes; how an organization is going to attend to the
needs of the society, by providing high value services and
products to their
clients. It
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
4. a.
Define Technology Development
b. Delineate the phases of its process.
a. Meaning of Technology Development
b. Explaining the four phases of technology
development - 4x2Marks
Technology Development and
Exploitation
a. Technology Development Through
R&D, also known as research and
technical development or Research and Technological
Development (RTD), refers
to specific activities
within a business organisation. The scope of R&D
differs in different organisations. However,
there are basically two primary models of R&D. In the first model, the
R&D function involves
developing new products
such as cars, mobile
phones, and
toothpastes. The second
model involves discovering
and creating new
scientific and technological
knowledge to facilitate development
of products, services,
and processes. In the
first model, the R&D
mainly consists of engineers, whereas
in the second
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
5. a.
Explain the emerging trends in infrastructure and facilities sector.
b. Explain the advantage of implementing
technology in infrastructure development.
a. Explaining the emerging trends 5 10
b. Advantage of technology in infrastructure
development 5
Emerging Trends in
Infrastructure and Facilities Sector
A
well-developed infrastructure helps an economy in achieving high growth, eradicating
poverty, providing a
higher standard of
life to people,
and effectively utilising
the resources available.
However, infrastructure goes through evolution.
In other words,
modern infrastructure is
significantly different from the
various infrastructure facilities
available a few
decades back. For example,
various transport facilities, such as
Metro rail and bullet trains, were not available a few
decades ago. Fig. 13.3
depicts metro rail and bullet train:
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
6 . Write short note on
a. Technological Impact on Education
b. Technological Impact on Communication and
Transportation
a. Explaining impact of technology on Education
b. Explaining impact of technology on
Communication and
Transportation
a. Technology's Impact on
Education
Two
decades back, computers
were not common
inside classrooms and households.
Nowadays, computers, in
schools, colleges, and
households, have become a
necessity, contributing to
increased student awareness. Through
Internet connections, students
and teachers have a connection to every
part of the world. Online courses and distance learning have become possible due to technology.
Technology has
greatly contributed in the field
of research by
enabling researchers to carry out
sophisticated studies using electronic devices.
The history of technological
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
b. Technology's Impact on
Communication and Transportation
Earlier, messages
were relayed with
word-of-mouth through a messenger
and
took a long time. This took the form of telephonic conversations, fax, and
telegraphs. The amalgamation of technology and the Internet has made it
possible that a
message can now
be received through
e-mails, online chats, and text messaging, using mobile
CONTACT
US FOR READY MADE SOLVED ASSIGNMENTS
CONTACT
NUMBER : +91 - 8285115522
