Saturday 12 November 2016

MBA - SEMESTER - 3 - FALL - 2016 - MU

PROGRAM - MBA
SUBJECT CODE & NAME - MU0010 – MANPOWER PLANNING & RESOURCING

1.  What are the key human resource elements?

Key Human Resource Elements

Every  firm  or organization  needs to  weak itself up to  the changing times in  order  to  achieve  its  goals  and  objectives  and  to  be  successful.  Every manager  must  have  an  understanding  of  these  elements  and  how  it  functions.  There  are  nine  key  HR  elements  that  every  human  resource  manager needs to practice or pay attention to when making decisions.  They  are:

I)  Planning and Evaluating Employees
Organizations  need  to  articulate  the  vision,  mission,  goals  and  objectives. These goals need to cascade down to every employee in the organization  based on the job role.  Performance  targets  are                                                                                            
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2.  What do you mean by Human Resource Accounting (HRA)? Discuss the objectives and advantages of HRA.

Definition of Human Resource Accounting

According to, The American Accounting Association’s committee (1973), human resource accounting is “the process of identifying and measuring data about human resources and communicating this information to interested parties”. So apart from calculating the costs and investments in processes like recruitment, hiring, placement and training, HRA also quantifies the value of employees in an organization. According to Eric Flamholtz (1971) HRA is defined as “the measurement and reporting of the cost and value of people in organizational resources”.                                                                       
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3.  What is Manpower Planning? Mention five essential elements/steps of manpower planning.

Manpower Planning

An  organization  which  is  understaffed  loses  on  account  of  economies  of  scale, loses out on orders, customers and profits. An organization which is  overstaffed wastes its money on people who are  not productive.  To lay-off  people  as  well,  the  company  may  need  to  pay  severance  pay  or  notice  period pay of 3 months, face legal challenges and also political challenges.

One of the pitfalls of overstaffing is that when you lay off employees, these  employees know a lot about your business and could be absorbed by your  competitors.  Your  competitors  may  leverage  the  business  practices  you  utilized, your client details and other valuable confidential information from                                                 
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4. Discuss in details the Employee Exit Process

Employee Exit process

The employee who wants to resign will discuss with his Manager, submits his resignation to his Manager. The Manager should put his comments on the resignation letter and forward it to HR. (these comments can be To be relieved by dd/mm/yyyy, or some other special comments) HR on receipt of the Resignation letter, enters in the software, the date of receipt of resignation letter, terms and conditions of resignation if any special is there. and comments of Manager, the payroll changes are made accordingly as per the relieving date decided, the software generates the receipt of resignation letter, along with a no dues format, with employee name, roll no, dept already preprinted on the no dues format. These letters and format are handed                                                                                    
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5.  What are the benefits of setting up a training academy?

Setting up an Academy

Organizations set up training academies where they provide training course  with/without  certification  in  the  area  of  their  specialization  to  fresher  candidates.  Sometimes  candidates  with  lesser  experience  are  also  considered. The candidates are charged fees for this course and are hired  on  successful  completion  of  the  course.  The  setting  up  of  the  academy  involves answering the below mentioned questions:

Why set up an academy?
Who will carry out the training?
Where will the training be conducted?
How will it be conducted?

                                                                                     
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6.  Write short notes on the following:
a)Competency Mapping
b)Succession Planning

Answer: 6 (a) : - Competency Mapping

Competency  mapping  forms  an  excellent  tool  for  optimising  the  human capital.  HR  auditors  should  make  sure  that  they  identify  the  key competencies for an organisation  or a particular position in an  organisation, and  use  it  for  job  evaluation,  recruitment,  training  and  development, performance  management,  succession  planning,  etc.  They  should  ensure that  the  organisation  effectively communicates what it actually expects from them.

The competency framework serves as the bedrock for all HR applications. As  a  result  of  competency  mapping,  all  the  HR  processes  such  as  talent induction,  management                                                    
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PROGRAM - MBA
SUBJECT CODE & NAME - MU0011 – Management and Organizational Development

1. Define Organizational Development (OD). What are the characteristics of OD?

Definition of OD

In its widest sense, OD is a planned approach to improve employee and organisational effectiveness.  This  can  be  achieved  by  conscious  interventions  in  those processes  and  structures  that  have  an  immediate  bearing  on  the  human aspects of the organisation.

OD is the act, process, or result of furthering, advancing or promoting the growth of an  organisation. OD is anything done to ‘better’ an organisation. But this definition is too broad and all-inclusive. Another  way  of  defining  OD  is  to  examine  the  following  definitions, suggested by different authors in the literature.

                                                                                     
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2.  As an HR, you find that the OD professional in your organization is not competent enough. What are the competencies you will consider in a good OD professional?

Competencies required for OD professional

To be effective, all OD practitioners must possess the following basic knowledge, skills and attitudes which are listed below:

1. Intrapersonal skills: As OD is a highly, uncertain process which requires constant adjustment and innovation, OD practitioner must possess good learning skills and must have values, feelings, purposes and integrity that helps in building the relationships in a smooth and cordial way.

2. Interpersonal skills: An OD practitioner helps to gain the competence which is required to solve problems. So, in order to build and maintain the relationships the OD practitioner must consider the concepts of group dynamics, cultural perspectives, and business function.                                                         
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3.  Discuss the Ethical Dilemmas in practicing OD

Ethical dilemmas in practicing OD

“Ethical dilemmas” are the results of behaviours and inappropriate actions or roles on the part of both change agents and client systems. Ethical problems and dilemmas are, therefore, a mutual responsibility of change agents and client systems, dependent largely on the nature of their specific relationship. Ethical problems and dilemmas faced by OD practitioners may leave OD’s scientific and professional progression in a disadvantageous position. This happens unless an agreement can be reached as to the types of ethical dilemmas and the points, at which they are likely to be encountered.

These differences may or may not be pointed out in the entry and the contracting phase. So when OD professionals and client are not aware of their responsibilities then this may result in the role conflict and role ambiguity. Thus, the outcome of role conflict and role ambiguity may                                                        
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4.  What is Performance Appraisal? What are the purposes and characteristics of Performance Appraisal? Describe the steps in Performance Appraisal System.

Performance Appraisal

Performance  appraisal  refers  to  the  analysing  and  evaluating  the performance  of  the  employees  in  fulfilling  the  duties,  roles  and responsibilities that have been assigned to them. It is therefore a systematic process  of  assessing  the  achievements  that  are  related  to  the  work,  its strength  and  weaknesses.  It  thus,  helps  to  identify  the  areas  for  the enhancement  of  performance  and  helps  in  enhancing  the  professional growth. The Performance Appraisal shows the link between reward systems and goal setting process.

                                                                                     
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5. What is a Learning Organization? Discuss the attributes of a learning organization. Explain the various learning disciplines in learning organization.

Learning Organization

A learning organisation is a system wide change program that focuses on the participation and involvement of all the members of the organisation in a self-directed  learning  which  helps  in  achieving  the  positive  growth, effectiveness and changes for the entire organisation, teams and individuals as well as put emphasize on the reduction of the organisational layers. As it has its root in OD, it built on the idea of philosophies and development of the organisation.


Attributes of learning organisation

The  attributes  that  are  related  to  the Learning Organisation are as follows:

                                                                                     
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6. Write short notes :
a) Goal Setting
b) Managing Workforce Diversity

Answer: - 6 (a) : - Goal Setting

Goal  is  an  object  oriented  desired  result  a  person,  or  a  system  plans,  commits  and  tries  to  achieve  in  his/her  life.  It  provides  direction  to  the  organisation  or  the  individual.  For  an  organisation,  it  enhances  the  operation,  contributes  to  the  maintenance  and  development  of  the  group  and gives a sense of cohesion to the members of the group.

Goal setting focuses on improving the effectiveness of the organisation by  setting up a better fit between organisational as well as personal goals. Goal setting  involves  clarifying  and  specifying  the  goals  so  that  employee  can  perform higher than when they are simply told to do perform best or                                                  
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PROGRAM  - MBA
SUBJECT CODE & NAME - MU0012 – Employee Relations Management

1.  Define Strategy. Describe the different strategy levels in an organization

Definition of Strategy

Strategy (from Greek στρατηγία stratēgia, "art of troop leader; office of general, command, generalship" is a high level plan to achieve one or more goals under conditions of uncertainty. Strategy is important because the resources available to achieve these goals are usually limited.

Strategy generally involves setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. A strategy describes how the ends (goals) will be achieved by the means (resources). The senior leadership of an organization is generally tasked with determining strategy. Strategy can be intended or can emerge as a pattern of activity as the organization adapts to its environment or competes. It involves activities such as strategic planning and strategic thinking.

                                                                                     
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2. Write down the elements & dimensions of Organizational Culture?

Elements of organisational culture

Elements that define organisational culture are as below: -

•  The  paradigm: It defines the mission and values of the organisation. It  outlines the functions of the organisation.

•   Control  systems:  It  defines the processes and the rules which monitor  the organisational activities.

•   Organisational structures: It outlines the reporting lines, hierarchies and the direction of work flows.

•   Power structures: It specifies the decision makers and their power reach.

•   Symbols: It includes organisational logos, designs and symbols of power  like allocation of parking                                                                                 
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3. Explain the reasons for grievances? List out the various points that was considered as precautions while Handling Grievances.

Reasons for grievances

There  are  a  number  of  causes  of  employee  grievances.  Some  of  the  reasons are as follows:

Economic:  Issues  related  to  wages  like  wage  calculation,  overtime,  and  bonus. Employees often feel that they earn less than what they deserve.

Working environment:  Issues related to the employee’s work environment  like  poor  working  conditions,  defective  equipment  and  machinery,  tools,  materials.

                                                                                     
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4.  Discuss the Collective Bargaining Process and its issues

Collective Bargaining process

The process includes negotiations between an employer  and  a  group  of  employees  to  determine  the  conditions  of  the employment.  The  result  of  the  collective  bargaining  process  is  called  the Collective  Bargaining  Agreement  (CBA).  It  is  a  type  of  negotiation  that  is used  by  the  employees  to  work  with  their  employers.  During the  process, the  employees’  representatives approach the  employer and then attempt to negotiate a contract that both sides can agree upon. Once both the parties have  reached  a  contract  that  they find  agreeable,  it  is  signed  and kept in place  for  a  specified  period  of  time.  This  final  contract  is  called  the  CBA. The various steps of the collective bargaining process.

                                                                                     
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5.  What is a Trade Union and What are its activities? Explain the functions of Trade Unions.

Meaning of Trade Union

Trade union or labour union is an administration of workforce grouped together to attain common goals
such as enhanced operational circumstances. The Trade Union Act of India 1926 defines  a  trade  union  as  ‘an  organisation,  whether  temporary  or permanent,  formed  primarily  for  the  purpose  of  regulating  the  relations between  workmen  and  employers  or  between  workmen  and  workmen,  or between employers and employers, or for imposing restrictive condition on the conduct of any trade or business, and includes any federation of two or more trade unions.’.

Trade  unions  are  created  with  the  key  goal  of  protecting the  rights  of the labour force. The Indian                                                                                      
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6. Write a brief note on the following:
a) Decision Making and its types
b) Disciplinary procedure

Answer: - 6 (a) : - Decision Making

Decision making is a mental process which results in the selection of an option from many alternatives. Decision  making  is  both  a  logical  and  emotional  process. 

Types of Decision Making

Different kinds of decisions are made by organisational leaders at different  times  according  to  the  prevailing  situation.  The  decisions  made  have  to  ensure that the organisation is moving in the right direction. The decisions  taken are broadly classified as follows
                                                                                     
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 PROGRAM  - MBA
SUBJECT CODE & NAME - MU0013 –HR Audit

1.  Define Human Resource Planning (HRP). Discuss the objectives of Human Resource Planning.

Human  resource  planning

Human  resource  planning  is  the  term  used  to  describe  how  companies ensure  that  their  staff  comprises  the  “right  person  for  doing  the  job”.  It includes planning for staff retention, planning for candidate search, training and skills analysis and much more.

It  is  the  process  of  acquiring  and  utilising  human  resource  in  an organization. The main objective is to ensure that  an  organisation has  the right  number  of  employees  in  the  right  place  at  the  right  time. 


Objectives of human resource planning

The  main objectives of human resource planning are as follows:

1.  To  determine  the  number  of  employees  to  be  employed:  If  an organisation  has  more  employees  than  actually  required,  then  the workforce will consist of  underutilised  staff. In                                                                                        
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2.  Suppose you have joined as an HR and you are asked to carry out the HR Audit process in your organization. What are the methods you will consider while implementing the HR Audit process?

Methods used in the HR Audit process are:

Interviews
In order to ascertain what the top management thinks about the future plans and opportunities available for the company, the auditors conduct individual interviews with the members of the top management.   The top management can provide a perspective for a good HR audit.  To collect information about the  effectiveness  of  the  Human  Resource  Development  System, organisational culture,  skills, styles,  etc., auditors conduct group interviews with different level of managers.

Observation
Observation  method  is  often  used  by  the  auditors  to  observe  various aspects  of  the  organisation.  It  helps  them to  evaluate  the  work  place  and work  atmosphere.  It  also                                                        
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3.  What are the areas of HR Audit? Explain any four of them.

Areas of HR Audit

Various areas in which HR audit is performed are as follows:
1.      Audit of HR planning
2.      Audit of HR development
3.      Audit of training
4.      Audit of industrial relations
5.      Audit of managerial compliance
6.      Audit of HR climate
7.      Audit of corporate strategies.

1. Audit of HR Planning
HR planning refers to the ongoing process of systematic planning to achieve optimum  use  of  an  organisation's  most  valuable  asset  -  its  human resources. The objective of HR planning is
                                                                                     
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4.  What do you mean by HR Scorecard? Explain the steps undertaken to approach a Human Resource Scorecard.

Definition of HR Scorecard

HR  scorecard  measures  the  HR  function's  effectiveness  and  efficiency  in producing employee behaviours needed to achieve the company's strategic goals. In order to achieve that you need to know:

–  What the company's strategy is.
–  Understand  the  causal  links  between  HR  activities,  employee behaviours,  organisational  outcomes,  and  the  organisation's performance.
–  Have metrics to measure all the activities and results involved.

This  mode  of  scorecard  is  based  on  the  assumption  that  competent  and committed                                                                                     
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5. Write a brief note on the effectiveness of Human Resource Development Audit as an intervention.

Effectiveness of  Human Resource Development  Audit as an Intervention

In  any  firm,  along  with  the  optimal  utilisation  of  other  resources,  human resources  should  also  be  exploited  to  its  maximum  potential.  Businesses which utilise their  human resources  in an effective way  have  better chances of success in the future. Sustainability and progress of business will  depend on  new  competencies,  methods,  strategies  and  value  creating  processes. Every  organisation  has accepted that  human resource is the most valuable asset  of  an  organisation  though  its  value  is  not  mentioned  in  the  balance sheet.

1. Human Resource Development Audit as an intervention

You  will  be  pleased  to  know  that  India  is  the  first  country  to  formally establish  a  totally                                                                                      
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6. What do you mean by Employee Orientation Programmes? List out some points of Good employee orientation programmes.

Employee Orientation Programmes

Employee orientation programmes are given to new employees at a place of business  or  work.  It  helps  employees  to  speed  up  and  learn  the  “ground rules” of the company. This often reduces start-up  time, training, and other indirect  costs  associated  with  having  new  employees  who  are  unfamiliar with  the  company  culture.  Orientation  programmes  are  aimed  at  reducing the “new employee stress” factor.

The employee orientation programme  offers the  business its best chance inshaping  an  employee's  skills  /  work  practices  and  imbibing  its  corporate philosophy onto the  mind of                                                       
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