Friday 18 December 2015

MBA - SEMESTER - 3 - PRODUCTION MANAGEMENT - FALL - 2015

PROGRAM  - MBA
SUBJECT CODE & NAME  PM 0010 – INTRODUCTION TO PROJECT MANAGEMENT


1.  What are phases of project lifecycle? List the advantages of project management.

FIVE phases of project lifecycle

Initiation:  This is the first phase of project lifecycle. In this stage,  a project charter,  which  is  also  called  the  project  statement,  is  defined.  This statement provides the project idea, outlines the project objectives, identifies the project manager and  stakeholders, and defines the role and authority of the project manager.  The project charter will be discussed later in this unit in detail.

Planning:  The  planning  phase  involves  designing  the  course  of  actions according to the scope of the project.  In this phase,  various aspects of the project, such as cost, time, quality, risks, communication,                                                                                      
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2. Write short notes on:
(I)  Project development
(II)  Project organisation
(III)  Factors affecting collection of market-related information
(IV)  Term loans as a means of financing projects

(I)  Project development

In this phase of project management lifecycle, the progress of the project is monitored  and  controlled.  This  phase  also  provides  a  measure  to  ensure that the project deliverables meet  the expectations of customers or clients. This  phase  is  considered  complete  after  the  testing  and  approval  of  the project. The main purpose of this phase is to verify whether the project is adhering to the plan and if there are any deviations, to determine the extent of deviation.

                                                                                     
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(II)  Project organisation

Project organisation is one of the most crucial parts of project planning. It is a  structure  that  is  designed  for  the  successful  execution  of  a  project.  It provides a complete framework for a project and ensures that the project is arranged in  a manageable structure. In project organisation, the complexity of a project is structured and the sequence of project activities is defined. The first step of project organisation is project design in which the course of the  project,  the  flow  of  project  activities                                                       
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(III)  Factors affecting collection of market-related information


An  organisation  can  identify  the  current  market  trends  and  tastes  and preferences  of  customers  by  collecting  market-related  information.  There are  various factors  that  affect  the  collection of market-related  information, which are as follows:

Cultural  diversity:  The  most  crucial  factor  is  cultural  sensitivity  and diversity. The tastes and preferences of customers vary according to their cultures. A classic example of what a western retail organisation faced when they opened shop in Japan. They were surprised to find that their packed
                                                                                     
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(IV)  Term loans as a means of financing projects

These  are  secured  long  term  loans  provided  by  financial institutions and commercial banks to organisations or individuals to  start a new  project  or  expand  and  redesign  existing  projects.  Two  types  of  term loans  are  provided  in  India,  ‘rupee  term  loan’  and  ‘foreign  currency  term loan’.  You  can  use  ‘rupee  term  loans’  for  acquiring  land,  building  capital assets, buying plant  and                                                        
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3.  Explain the concept of Social Cost Benefit Analysis (SBCA)? List the application of SBCA and describe the challenges in SBCA.



Importance of SBCA

The main objective of an organisation is to earn maximum returns from a  project.  However,  some  projects  are  not  attractive  in  terms  of  monetary gains; rather, they are initiated for a social cause. For example, road and dam construction projects may not generate high returns, but have a  social impact.  In  CBA,  the  total  cost  and  expected  returns  of  a  project  are estimated in monetary terms.                                                         
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4.  Discuss the financing of a power project.

Financing a Power Project

Power projects are critical for the economic growth and development of any country.  Power  projects  include  hydro-power  projects,  thermal  power projects, nuclear power projects, etc.

As  any  other  infrastructure  project,  power  projects  also  have  state government,  EPC  contractor,  project  sponsors,  suppliers  and  O&M contractors as key parties. In a power project, PPA is signed by the SPV and the SEB,  whereby  the produced power is purchased by the SEB. The financial  condition  and  performance  level  of  SEBs  are  not  satisfactory  in India.  Subsidised  rate  of  electricity  causes                                                    
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5.   Explain the types of procurement contracts.


The  types  of  procurement  contracts are as follows:
·         Fixed-Price  contracts
·         Cost Reimbursable Contracts
·         Unit Price Contracts
Fixed-Price  contracts:  The  fixed  price  contract,  which  is  also  called  the lump-sum contract, is an agreement to provide  a well-defined product to the buyer at a fixed total price. This type of contract may involve incentives from the buyers to the sellers for exceeding project  objectives by the seller, such
as delivering end-products to the buyer before the deadline.  For example, a contract between a buyer and a seller says that  `10,000  is  payable to the seller  if  the  seller  completes  his/her  part  of  the                                                                                         
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6.  What is the purpose of project evaluation? Which the four dimensions of the project explain the purpose of project evaluation?

Purpose of project evaluation – measuring project success

The purpose of project evaluation is to measure the “success” of a project. Accordingly, projects are evaluated on the basis of the indicators of success or failure such as profitability,  competency, efficiency and future prospect. The success of a project has been defined by different researchers through some models. One of such models was proposed by Shenhar et al. in 1997.

                                                                                     
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PROGRAM  - MBA
SUBJECT CODE & NAME  PM0011 – PROJECT PLANNING AND SCHEDULING


1.   Write short note on:
(I)  Project deliverables
(II)  Project Rating Index(PRI)
(III)  Scope change control
(IV)  Partnering

(I)  Project deliverables

Project deliverable is a term used to describe an object, which is produced as  an  outcome  of  the  project  and  that  is  intended  to  be  delivered  to  the customers  or  shareholders.  A  project  deliverable  could  be  a report/plan/document/server  upgrade/product,  or  service.  It  could  be  any
object(s)  of  value  generated  by  the  overall  project.  For  example,  in  a software development                                                                                  
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(II)  Project Rating Index(PRI)

Proper screening of project ideas plays an important role in ensuring the  selection  of  the  right  project  idea  by  an  organisation.  Once  an organisation completes the initial screening of project ideas, it should then focus on evaluating the  desirability of  the  shortlisted project ideas.  For this purpose, an organisation can take help of  the  PRI. The process of  the  PRI comprises the following steps:


                                                                                     
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(III)  Scope change control

Indicates the final stage of the scope management, in  which,  an  organisation  tries  to  restrict  any  unapproved  changes  in  the scope of the project.  In other words,  at this stage,  an  organisation  tries to ensure that only those changes, which are approved by the client, are made in the project. Any                                                        
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(IV)  Partnering

With  the  ever-increasing  level  of  competition  in  the  market,  organisations increasingly  take  help  of  outsourcing  to  meet  their  desired  objectives. Nowadays,  major  organisations  enter  into  partnerships  with  other organisations and/or parties to receive tangible products/services (such as
raw  materials,  semi-finished  products, etc.)  as  well  as  intangible  products (such  as  knowledge,  expertise,  skills,  etc.).  Apart  from  assisting organisations in performing various activities,  partnering                                                 
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2.  Budget Estimation of ABC Company Ltd.
ABC  Company  Ltd.,  established  in  1985,  is  engaged  in  the  manufacturing  of  leather accessories.  Over the years, the company,  which started out as  a  local firm,has made its  mark  as  an  international  corporation.  However,  the  company  is  still  working  as  a traditional set up.

The high quality and durability of products have increased the demand of the products in the  market.  As  the  production  of  the  organisation  is  being  increased  to  meet  the demand, the traditional set up is creating hurdles in the production process.

                                                                                     
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3.  What is the importance of operational feasibility? Explain the factors that affect operational feasibility.

Importance of operational feasibility

The  importance  of  operational  feasibility  is highlighted in the following points.

·         Helps  in assessing  the  capability  of  the  project  in fulfilling  the desired organisational goal
·         Helps in analysing and tackling any resistance from management, team, and individuals
·         Helps  in  evaluating  the  probable  impact  of  the  project  on  the Environment
·         Assists in proper implementation of the project
·         Helps in periodical review of the implemented project
·         Assists in analysing the impact of the project on the end-users
·         Ensures proper utilisation of scarce resources of the economy

                                                         


                                                         
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4.  Write short notes on
(I)  Monte Carlo analysis
(II)  Work break down structure 
(III)  Resource loading
(IV)  Definitive estimate (a method to estimate cost of a project)

(I)  Monte Carlo analysis

Monte  Carlo  simulation  is  a  problem-solving  technique  that  is  used  to represent the probability of certain outcomes by running a number of trial runs (called simulations) and using random variables. This technique was introduced by John von Neumann, Stanislaw Ulam, and Nicholas Metropolis while they were working on the  atomic bomb in the 1940s. These scientists named  this  technique  after  the  city  in  Monaco,  which  is  famous  for  its casinos and games of chance.

                                                                                     
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(II)  Work break down structure 

WBS is one of the most crucial components of the project planning process. It provides a framework to organise and manage project activities. A project with  a  large  number  of  activities  may  result  in  inaccurate  planning, estimation, and  scheduling of  resources. WBS  is  a  hierarchical,  graphical tool that helps in breaking large, complex projects into smaller tasks, which, in  turn,  helps  in  the  efficient                                                    
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(III)  Resource loading

Resource  loading,  also  known  as  resource  aggregation,  involves determining the resources required from time-to-time to complete a project. In other words, resource loading is all about identifying and quantifying the requirement  of  different  resources  at  different  point  of  time.  Resource loading                                                     
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(IV)  Definitive estimate (a method to estimate cost of a project)

Definite  estimate  is  also  termed  as  bottom-up estimate. The accuracy of this estimate is much more as compared to the accuracy of the above two estimates. However, the time required to prepare such  type  of  estimate  is  relatively  more.  In  order  to  prepare  a  definite estimate,  the  project  manager  must  take  the  help  of  work  breakdown structure (WBS). A project manager requires a WBS for                                                  
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5.   What do you understand by cost of quality? Elaborate on various types of costs of quality associated with a project.

Meaning of cost of quality

Cost of quality indicates the sum of conformance cost and non-conformance cost.  Conformance  means  delivering  products  that  meet  the  quality requirement  of  the  customer;  whereas,  non-conformance  indicate  the products  that are  rejected for  not complying  with  the  quality norms of  the customer.

In other words, cost of quality can be referred to as the sum total of all costs incurred in ensuring conformance of the product to the quality requirements, assessing  the  product,  and  doing  any  re-                                                                                         
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6.  Explain some of ISO standards that should be considered by the project manager during project execution. List the advantages of project management software.

FOUR ISO standards that should be considered by the project manager during project execution

There  are  various  ISO  standards  that  should  be  considered  by  a  project manager during the execution of a  project. Some such ISO standards are mentioned below:

ISO  9000  (Quality  Management):  The  ISO  9000  certification  was introduced by International Organisation for Standards which aim to bring in consistency  in  the  quality  standards  of  different  countries.  The  ISO  9000 Standards focus on management and leadership, especially with regards to
quality  management  and  processes.  This  ISO  9000  series  helps organisation  to  meet and exceed                                                                  

                                               
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PROGRAM MBA
SUBJECT CODE & NAME PM 0012 – PROJECT FINANCE AND
BUDGETING

1.   Write short notes on:

(i)  Key project resources
(ii)  Three main requirements of funding a project through project finance
(iii)  Medium term financing for projects
(iv)  Bottom up estimation for creating project budget

(i)  Key project resources

Manpower:  It  refers  to  a  set  of  individuals  (employees)  having  specified skills,  knowledge,  and  expertise  to  carry  out  different  project  activities. Manpower is one of the most precious assets of any organisation without which not a single project can be carried out.

Materials:  These  are  inputs employed to meet the objectives of a project. Raw  materials  are  vital  for  any  project.  Not  only  manufacturing  and construction projects highly depend on materials but also office or service projects  rely on  materials,  such as  staples,  paper,  cleaning  materials  and other                                                       
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(ii)  Three main requirements of funding a project through project finance

The  three  main  requirements  of  funding  a  project  through  project  finance are:

Technical feasibility:  Project sponsors need to assure the lenders that the technological processes that will be used in the project are feasible for the commercial  application  of  project.  The  lenders  of  the  fund  should  be ensured  that  the  project  will  be  able  to  generate  the  desired  output  after using the selected technological processes

Economic viability:  The  efficiency of a project to operate successfully and generate the desired cash flows is of utmost importance for the lenders. The lenders should be completely satisfied that the                                                                                           
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(iii)  Medium term financing for projects

Medium-term  finance  is  required  by  organisations  for  projects  having  a lifespan of more than one year but less than 10 years. An  organisation  can avail medium-term finance through various sources,  such as  lease finance and  hire  purchase,  venture  capital  finance,  public  deposits  and  retained earnings  as  shown  in  below figure .  The  organisation  needs  medium-term sources of finance for                                                   
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(iv)  Bottom up estimation for creating project budget

The  bottom-up  approach  is  also  known  as  definitive  estimate  or  micro estimates.  It  is  an  approach  used  for  estimating  the  cost,  time,  and  risk involved in a project, which help in preparing a more realistic budget.  Though, it  is time  consuming,  it  is  the  most  accurate  estimation approach.  It  would help  to  introduce  the  term  WBS  (Work  Breakdown  Structure),  which  is defined as a deliverable oriented hierarchical breakdown of the entire project scope. Various standard analytical                                            


                                           
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2. What is off take contract? Explain the various types of off take contracts.

Off take contract

In  an off take contract,  there is an agreement between the project company and the buyer. It is negotiated much before the construction of the facility in order  to  make  the  market  secure  for  the  future  output  of  the  facility.  This contract  provides  the  project  company  stable  and  sufficient  revenue  which helps  in  paying  its  project  debt  obligation,  covering  the  operating  costs  and providing certain required return to the sponsors. This contract is used mostly in natural resource sector.

                                                                                     
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3. Explain the different key project documents.

Ans-Key Project Documents

According to John Rakos "The success of any project is crucially dependent on the documents produced for it."

It is very essential for any project manager to keep proper documentation for the project for effective management. These documents help to know the various aspects of the project whenever needed during the life of the project. These documents are as follows:

Business case: It is a kind of agreement or contract or a decision analysis report which signifies that the project has been approved for commencement. It is managed between two parties for offering of                                                                                         
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4. Write short notes on:
(I)   Project parties in a construction project
(II)   Types of working capital 
(III)   Project cash flows
(VI)   Payback period method used to evaluate an investment on a project

(I) Project parties in a construction project

Project  parties  refer  to  individuals  or  entities  that  are  directly  or  indirectly involved  in  a  project.  Turner  (1931),  author  of  “The  handbook  of  ProjectBased  Management”,  identified  and  underlined  certain  characteristics  of people or organisations that can act as project parties. These characteristics are as follows:
·          “the parent organisations (the owner of the facility),”
·          “the users, who will operate the facilities”
·          “the supporters, who will supply the resources to operate the facility”
·          “the stakeholders, who are affected by the project”

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(II)  Types of working capital 

Working  capital  is  of  various  types  depending  on  time:

Temporary working capital:  It  refers to the working capital that is required to produce extra units of products in case of excess demand. However,  the demand  for  the  product  may not  always  be high  in  the  market.  However, when  it increases,  extra working capital is raised from short-term sources. The temporary working capital is also known as fluctuating working capital.

                                                                                     
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(III)  Project cash flows

An organisation needs  to  use cash for purchasing  different resources, such as  labour,  material,  and  equipment,  for  the  successful  completion  of  a project. When the project gets completed,  cash  is received  out of revenues generated from projects. This movement of cash  in and out of   a project is
called project cash flows.

Project  cash  flows  help  in  determining  the  profitability  of  a  project.  If  the cash flows generated from  project are more than the cash flows invested in the project, then the  project  is  profitable,  and                                                                                    
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(IV)  Payback period method used to evaluate an investment on a project

Payback period is a traditional method of evaluating investment in a project. The payback period is the duration of time taken to recover the initial cost of a  project.  The  payback  period  method  is  an  easy  and  quantitative  in approach  and  does  not  take  the  TVM  factor  into  account.  The  basic principle of the payback period method is that if the initial cost of a project is recouped  in  a  shorter  period  of  time,  the  project  is  said  to  be  profitable.

Different  projects  can  be  ranked  according  to  the  length  of  the  payback period. The projects with shorter payback period are ranked higher than the projects with longer payback period. Generally,                                                                                        
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5. What are the problems associated with BOOT projects.

Ans-Problems in BOOT Projects

Although BOOT model is beneficial for certain projects, there are many risks and problems associated with it and may act as a constraint in the implementation of these projects. The main problems associated with BOOT projects are as follows:

There are problems with BOOT projects in reaching the construction stage. There may be many reasons for this. One of those reasons may be unavailability of experienced developers. If the developer is not experienced enough, then the project may face many problems in its completion. The other                                                  
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6. Explain the different types of management contracts (a type of PPP )


Ans- The different types of management contracts are discussed as follows:

Supply or service contract: It is a type of management contract, which involves supply of raw materials, equipment, labour, etc. by a private concessionaire to a public entity. The appointment of private agencies by the concerned authorities for maintaining cleanliness in the railway station is an example of such type of contract. In a supply or service contract, the private concessionaire has the freedom to enter into supply and/or service contracts with other entities for supplying the desired equipment,                                                              
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PROGRAM  - MBA
SUBJECT CODE & NAME  PM 0013 – MANAGING HUMAN RESOURCES IN PROJECTS

1   Write short notes on:
(i)  Characteristics of a project
(ii)  Objectives of human resource management
(iii)  Project team members
(iv)  Need for a project team

(i)  Characteristics of a project

These characteristics are:

Specific  objective:  Every  project  has  a  goal  that  it  aims  to  accomplish. Different projects have different objectives. For example, the prime objective of a sales project  may be to maximise the sales; whereas, for a production project, the objective may be to improve the quality of production.

Connected activities:  In a project,  many activities  are linked to each other and  need  to  be  performed  in  a  logical  sequence.  For  example,  the scheduling activities start after the planning of a project.

                                                                                     
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(ii)  Objectives of human resource management

Societal  objectives:  It  refers  to  the  social  responsibilities  that  are performed  by  an  organisation  through  its  employee  resources.  The organisations  aim  to  become  socially  responsible  to  the  needs  and challenges  of  the  society.  For  example,  by  providing  Equal  Employment Opportunity (EEO), an  organisation  minimises the discrimination related to employee  hiring  in  an  organisation.  In                         
                                                         
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iii)  Project team members

A  project  requires multiple activities to be performed. It  cannot be  handled by  one  person.  Therefore,  besides  the  project  sponsor  and  the  project manager, a team is required to complete a project.  The term team indicates a  group  of  two  or  more  people  who  perform  together  so  that  the  project objectives  can  be  accomplished  in  time.  A  project  team  comprises  of various  members  that  perform  under  the  direction  of  a  project  manager, team leader  or any senior member of the                                                           
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(iv)  Need for a project team

A  project  requires  execution  of  several  activities  to  achieve  the  desired result. These activities cannot be performed by an individual and therefore a team of  people  who  are  skilled  in  performing diverse  tasks  related  to the project  are  required.  Building  a  project  team  is  necessary  as  performing tasks  collectively  may  increase  the  overall  efficiency.  In  addition,  it  also strengthens                                                   
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2.  Explain the various conflict resolution techniques

Answer:

Following are the various conflict resolution techniques:

Problem solving: It refers to the approach of resolving the problem through face-to-face discussion between individuals or groups who are involved in conflict.

Super-Ordinate  goals:  It  refers  to  sharing  of  goals  by  conflicting  parties and building mutual trust to overcome their individual differences.

                                                                                     
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3. Write short notes on

(i)  Skills required by a project manager
(ii)  Delphi technique of estimating manpower requirements of projects
iii)  Importance of leadership in project management
iv)  Goal setting theory

(i)  Skills required by a project manager

Some of the key skills and qualities of a project manager are as follows:

Shared  vision:  An effective project manager should have a  common and clear vision to obtain the project objectives within a stipulated time period.  

Integrity:  Integrity  refers to the characteristic  of honesty, reliability,  morality and  uprightness.  It  is  established  when  people  act  for  the  right  reason, regardless of  results. Project  managers, with the                                                                                      
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(ii)  Delphi technique of estimating manpower requirements of projects

Delphi  technique:  It  is  a  technique  in  which  a  series  of  questions  is individually asked to a jury of experts about their perceptions of future events. In this technique, direct interaction among the members of the group during decision-making is avoided; as it could result in reaching an unfair consensus due to dominant personality factors. Alternatively, the  estimation  and  associated                                                     
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iii)  Importance of leadership in project management

A  project  comprises  of  various  tasks  and  activities  that  need  to  be performed by different people using different resources at different times in the project lifecycle. For successful execution of these tasks, it is important to  have  a  leader  who  is  able  to  strategies,  plan  and  lead  the  collective efforts  of  the  team  members  for  achieving  the  project  goals.  A  leader  is committed  towards  the                                                    
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iv)  Goal setting theory

Edwin Locke, an American psychologist and a pioneer in goal-setting theory explains  that  specific  and  difficult  goals  lead  to  higher  performance  than easy goals.  It also suggests that feedback and commitment lead to higher performance  and  bridges  the  gap  between  the  actual  and  expected performance  of  individuals.  It  also  suggests  that  for  self-improvement,  an individual should have                                                        
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4.  Explain the modern methods of performance management?

Modern  methods  are  amongst  the  most  widely  used  performance measurement  techniques.  These  include  the  methods  as  shown  below:

a)      Human Resource Accounting
b)      Assessment centers
c)       Behavioural anchored rating scales
d)      Management by Objectives
e)      360 degree appraisal
f)       Balanced Scorecard (BSC)

Human  resource  accounting:  This  method  aims  to  assess  the effectiveness of Human Resource Management (HRM) activities and tries to value manpower as assets and not as expenses. In terms of productivity, this  method  measures  the  cost  incurred  on  employees  in  the  form  of recruitment,                                                     



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5.   Explain various types of collective bargaining.

Below are the types of collective bargaining:

Distributive  bargaining:  It  is a type of bargaining where  both  the  parties stress on supporting their own benefits. Distributive bargaining involves less flexibility and understanding  between  the  parties  because  it  prioritises  the interest  of one party  over other and leaves no scope for win-win situation. For example, the employee union of an organisation wants the organisation to  raise  their  salary. On  the  other  hand,  the organisation  wants  to  cut  its total  expenditure  budget;  therefore,  it  resists                                                   
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6.  Discuss the concept of issue logs.

Issue Logs

During the execution of  a project, a project manager faces several issues that  may  impact  the  project  significantly.  An  issue  is  a  problem,  gap, inconsistency  or  conflict  that  may  arise  unexpectedly  during  a  project. These  issues  may  be  related  to  team  members,  suppliers,  distributers, technical  failures,  resource  handling,  material  shortages,  etc.  It  is  very important for  a  project  manager  to  resolve these  issues effectively  before they grow enormously.  Unsettled issues may lead to                                                      
                                           
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