Friday 18 December 2015

MBA - SEMESTER - 3 - HEALTH CARE SERVICE - FALL - 2015

PROGRAM  - MBA
SUBJECT CODE & NAME - MH0051 – Health Administration


1.  Explain the types of epidemiological studies and list the uses of epidemiology.

Types of Epidemiological Studies (Observational and Experimental)

Epidemiological studies can be divided into two basic types depending on (a)  whether  the  events  have  already  happened  (retrospective)  or (b)  whether  the  events  may  happen  in  the  future  (prospective).  The  most common studies are the retrospective studies  which are also called casecontrol  studies.  A  case-control  study  may  begin  when  an  outbreak  of disease  is  noted  and  the  causes  of  the  disease  are  not  known,  or  the disease is unusual within the population studied.

                                                                                     
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2.  Describe the demographic profile of India.

A.  Definition of health

In  simple  words  health can  be  defined  as  a  condition  of  physical,  mental, and  social  well-being  and  the  absence  of  disease  or  other  abnormal condition. It is not a static condition. René Dubos, often quoted in nursing education, says, "The states of health or disease are the expressions of the success  or  failure  experienced  by  the  organism  in  its  efforts  to  respond adaptively to environmental challenges."
As defined by World Health Organization (WHO), Basic health is a "State of complete  physical,  mental,  and  social  well  being,  and  not  merely  the absence of disease or infirmity." Health is a dynamic                                    
                                               
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3.  Define disaster management. Explain the steps in disaster management.

Definition of disaster management

Disaster management is the discipline of dealing with and avoiding risks. It is a discipline that involves preparing for disaster before it occurs, disaster response (e.g., emergency evacuation,  quarantine, mass decontamination, etc.),  and  supporting,  and  rebuilding  society  after  natural  or  human-made disasters have occurred.


Steps in disaster management

Mainly  there  are  four  steps  in  disaster  management:  mitigation, preparedness,  response  and  recovery.  Every  disaster  is  different  and response  is  decided  by the  events  at  hand.  Disasters                                                                                         
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4.   What is ergonomics? Discuss the occupational related legislations in India..

Ergonomics

The applied science of equipment design, as for the workplace, intended to maximize productivity by reducing operator fatigue and discomfort is called ergonomics. The primary aim of ergonomics according to Grandjean, is to optimize the functioning of a system by adapting it to human capacities and needs.  The  principles  of  ergonomics  can  be  applied  to  the  relationships between the worker and work as well as between the man and the leisure activities. An excellent ergonomic solution will not                                                     
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5. Explain the different types of health insurance policies in India

Definition of health insurance

Health  insurance  is  insurance  that  pays  for  medical  expenses.  It  is sometimes  used  more  broadly  to  include  insurance  covering  disability  or long-term  nursing  or  custodial  care  needs.  It  may  be  provided  through  a government-sponsored social insurance program, or from private insurance companies. It may be bought on a group basis (e.g., by a firm to cover its employees) or bought by individual consumers. In each case, the covered groups or individuals pay premiums or taxes to help                                                 
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6.  Discuss the impact of lifestyle diseases on healthcare industry and economy.

Impact of lifestyle diseases on healthcare industry and economy

Lifestyle diseases like diabetes, hypertension and other circulatory diseases are on the rise as a result of the adoption of modern diets high in saturated fats,  oils  and  processed  sugar.  A  lot  of  people  are  suffering  from  such diseases  which  reduce  their  work  efficiency. 

Healthcare  industry  has  to apportion a large amount of funds for these type of diseases, and need to employ  doctors  and  medical  practitioners  for  curing  them  despite  curing other  widely  spread  diseases.  Whereas  it  has  an  adverse  effect  of  the economy  as  well  because  the  disease  incidence  is  occurring  in  younger population  strata,  which  restricts  the  ability  of  the  stricken  individual  to                                                      
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 PROGRAM - MBA
SUBJECT CODE & NAME - MH0052 – Hospital Organization, Operations and Planning

1.  Define a hospital. Discuss the various functions of hospital.

A.  Definition

The WHO definition of a ‘hospital’:

“A  hospital  is  an  integral  part  of  a  social  and  medical  organization,  the function of which is to provide for the population complete health care, both curative  and  preventive,  and  whose  outpatient  services  reach  out  to  the family in its home environment; the hospital is also a centre for the training
of health workers and biosocial research”.


Explanation of various functions of hospitals

1.  Patient  Care  may  be  inpatient  or  outpatient  ambulatory  care, emergency care, acute care and rehabilitation care.

                                                                                     
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2. List the various committees in a hospital setting. Discuss the factors that affect the effectiveness of committees.

A  Listing the various committees

·         Management / Administrative Committee
·         Medical  Staff  executive  committee
·         Quality Assurance Committee
·         Medical  records  committee
·         Infection  control  committee

Explanation of the factors that affect the effectiveness of  committees

Purpose and scope:

Has  it  been  carefully  spelt  out  and  defined?  Unless  this  is  done,  the members  may  not  know  whether  they  are  responsible  for  a  decision,  a recommendation  or  just  an  inconclusive  discussion  for  the  benefit  of  the chairman.

Need and Size

Is the committee the best solution for accomplishing the defined purpose? or would a meeting with a few subordinates in one session would do? Is the size of the committee appropriate? Is it too large or too small? What should be the adequate number?

                                                                                     
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3.  Explain the process of material management in a hospital.

A  Overview of material management

1 Need for material planning in hospitals

1.  Too many areas where materials are used
2.  Knowledge of requirements of persons involved in healthcare
3.  Knowledge of good or bad suppliers
4.  Large number of items
5.  Complicated process of healthcare service

2 Essential Principles for Managing Hospital Materials

3 Objectives of Materials Management
A.  Primary Objectives:
                                                                                     
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4.  Discuss in brief the planning, design and staffing of a billing department in a hospital.

The  Central  billing  department  plays  an  important  role,  as  liaison  office between the management and the patients, in addition to its prime duty of billing. The immense patience, human relations and hospitality is the need of the hour to alleviate the problems of patients who are in distress, as the words spoken and deeds undertaken by the staff working at this department project the theme of humanity. One of the commonest problems faced by the discharged patients at all hospitals is the delay in discharge due to slow bill generation. The same can be overcome or reduced to a great extent by                                                                                      
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5.  Discuss the managerial skills required to be possessed by a health service manager.

Managerial skills can be broadly divided into the following three categories:

A. Knowledge of Subordinate Functions - Technical and Administrative

–  The  performance  of  all  operative  and  technical  tasks  is  not  a prerequisite  for  a  manager,  but  he/she  should  be  well  versed  with  all technical specialties under his/her general command, so that, if the need arises,  the  resources  or  manpower  can  be  shifted  or  rescheduled  to achieve maximum benefits.



–  A  manager  should  be  familiar  with  the  administrative  problems  of  the middle or lower level                                                                                  
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6. Imagine that you are appointed as a consultant for setting up a Radiology and X-ray unit in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task?  

Importance of X-ray diagnosis

The  X-ray  and  radiology  services  are  very  important  diagnostic  and therapeutic departments. They help in:
·         Diagnosis of the disease, i.e. pneumonia, lung abscess etc.
·         Treatment (in therapeutic procedures)
·         Prognosis
It is vital that the functioning of the department be efficient in order to have rapid services and quick diagnosis. Some of the expectations from the X-ray department are:

Faster service needed:

Fast service will help in making quick diagnosis, resulting in quick recovery which in turn will reduce the average length of stay. This results in reduced cost for both the patient and the hospital. In case of increased ALS patient turnover will be less and this affects the hospital adversely.

                                                                                     
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PROGRAM  - MBA
SUBJECT CODE & NAME - MH0053 – Hospital & Healthcare Information Management

1.  Discuss the organizational arrangements for the HMIS in India.

Organizational Arrangements for the HMIS in India

The organizational arrangement of HMIS and the agencies responsible for it is  discussed  in  the  three  levels  namely  central,  state  and  district.

A. Central Level

At the central level there are four major agencies dealing with the HMIS.

1.  Central Bureau of Health Intelligence (CBHI)

Central Bureau of Health Intelligence (CBHI) is the health intelligence wing of the Directorate General of Health Services. At the national level it is the main organization which deals with the collection, compilation, analysis and dissemination  of  the  information  on  the  health  conditions  in  the  country,
covering  various  aspects  of  health  including  the  health  status,  health resources, utilization of health facilities etc.

                                                                                     
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2.  Explain  the  categories  of  Information  system  in  hospital.  Add  a  note  onfunctional areas of Hospital Information System


Categories of Information system in Hospitals

There  are  three  general  categories  of  information  systems  available  in hospitals:  clinical  or  medical  information  system,  information  system  to support  administrative  operation  and  management  planning  and  control systems (to consider as an administrative information system) and ancillary (support service) technical information system. Taken together, these three categories  of  information  systems  provide  all  elements  of  information required for the development of total                                                            
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3.  Define E-health. Discuss the advantages and challenges in E-health.

Definition

E-health is defined as the use of communication and information technology in  the  field  of  medicine.  Transfer  of  medical  records  or  other  related  data takes place through electronic processes. It also enables two professionals at different geographical locations to interact with each other.
E-health is a relatively new term introduced in medical science. The concept of E-health is supported by electronic and communication technology. The term  covers  a  wide  range  of  medical  and  healthcare  services  like telemedicine and m-health. Some say that E-health is interchangeable with healthcare                                                      
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4.  Explain the process of audit. Add a note on types of audit.

The process of audit involves the following steps:

1. Recognise Problem or Issue

In this phase, the issue to be audited is chosen. It also involves evaluating adherence  to  healthcare  procedures  that  have  shown  best  results  for patients. 

2. Set Criteria and Standards

Decisions relating to the overall purpose of the audit should be written as a series  or  a  statement  of  tasks  that  the  audit  targets.  The  decisions  are based on the following questions:
·         What is expected from the result of the audit?
·         What questions should the audit answer?

3. Data Gathering

                                                                                     
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5.  Discribe the components of quality assurance in health care.

The main four components of Quality Assurance (QA) include

1.  Quality assessment
2.  Utilization Management
3.  Credentialing
4.  Risk Management


Quality Assessment

It refers to a system designed to monitor and evaluate quality issues within a healthcare facility. Quality assessment includes
·         Clinical service monitoring and evaluation
·         Medical staff monitoring and evaluation
·         Organization of wide quality assurance
The  above  monitoring  and  evaluation  processes  are  used  to  evaluate  the quality  and  appropriateness  of  patient  care  in  all  of  its  aspects.  Hospitals can use medical staff departments or individual committees for conducting the reviews.

                                                                                     
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6.  Discuss the threats to healthcare information.

Threats to Healthcare Information

Today, the Healthcare Information Systems are exposed to various threats. These  threats  result  in  significant  loss  and  damage  to  medical  records. Threats  take  an  advantage  of  vulnerabilities  of  system  and  it  affects  the level  of  confidentiality  and  integrity  of  healthcare  data.  Virus,  worm  and spam are the common threats to the healthcare information system. Various studies and analysis on threats have been carried by number of researchers by considering different factors of healthcare information security system. Threats to the healthcare information system can be viewed in two                                                                                 
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PROGRAM - MBA
SUBJECT CODE & NAME - MH0054 – Finance, Economics and Planning in Healthcare

1.  Give an account of incentives available to healthcare sector under the income tax act.

Incentives  Available  to  Healthcare  Sector  under  the  Income Tax Act

Recognizing the critical role played by the  health Industry, the industry has been conferred with the infrastructure status under section 10(23G) of the Income Act.
The Indian Health sector consists of:
·         Medical care providers like physicians, specialist clinics, nursing homes, hospitals.
·         Diagnostic service centers and pathology laboratories.
·         Medical equipment manufacturers.
·         Contract Research Organizations (CRO's), pharmaceutical manufacturers.
·         Third party support service providers (catering, laundry).
                                                                                 
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2.  Define health economics? Discuss the role of economists in healthcare industry.

A  Meaning of health economics

Health economics is a social system that studies the supply and demand of health care resources and the effect of health services on a population. Generally,  "health  economics"  has  been  used  by  health  administrators  to refer to any investigation that deals with money in its relationship to health.
There  are  several  important  characteristics  of  the  medical  market  that differentiate  it  from  the  market  of  classical  economics,  of  which  two important considerations being:
·         Profits motive is not adequate enough to motivate healthcare sector
·         Price  is  not  the  sole factor that  determines  the demand  and  supply  of healthcare services.

                                                                                     
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3.  Discuss the importance of financial information in healthcare organisations.

Explanation of financial information in General

Rapid  growth  of  healthcare  facilities  providing  direct  medical  services  has substantially  increased  the  number  of  decision-makers  who  need  to  be familiar with financial information.

Effective decision-making in their jobs depends on the accurate information of  the  financial  information.  Many  healthcare  decision-makers  involved directly  in  healthcare  delivery  –  doctors,  nurses,  dieticians,  pharmacists, radiation  technologist,  physical  therapists,  inhalation  therapists  –  are medically  or  scientifically  trained  but  lack  education  and  experience  in business  and  finance.                                                   
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4.  Explain different methods of evaluation of healthcare services.

There are many methods to evaluate healthcare services, but the essential and more important ones are discussed in subsequent sub-sections.

1. Marginal analysis

This  is  the  one  of  simplest  method  of  micro-economic  evaluation.  In  this method,  there  is  no  need  to  know  the  total  exact  costs  or  benefits  of  the various  services  or  treatments.  It  involves  a  comparison  of  the  marginal costs  and  benefits  of  the  alternative  services,  and  it  leaves  much                                                         
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5.  Define cost accounting. Explain the various categories of costs.

A.  Definition of cost accounting

Cost accounting is the classification, recording and appropriate allocation of expenditure  for  the  determination  of  the  products  or  services,  and  for  the suitable  presentation  of data for  the  purpose  of  control  and  management. The  cost  accounting  normally  includes  the  cost  of  job  or  contract,  batch, process and so on. It normally illustrates the following compartments of the cost  aspect  of  the  organisation  viz.  production,  administration,  selling  and distribution. The cost accounting not only reveals the amount of costs, which are relevant with the product or service, but also                                                                                    
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6.  What is financial reporting? Explain the need for financial reporting.

A  Definition of financial reporting

The  knowledge  about  the  financial  position  of  an  enterprise  is  extremely important  for  its  varied  stakeholders.  That  is  why  they  all  need  reports developed for divulge such knowledge. Financial reporting is the technical process involving the development of the reports providing the knowledge of the financial health of the company.

The elements of the financial reports include:

                                                                                     
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