|
Program
|
MBA
|
|
Semester
|
1
|
|
Subject Code
|
MB0038
|
|
Subject Name
|
Management Process and Organisational Behaviour
|
1.Define the terms ‘strategy’. Explain the following:
a) Corporate strategy
b) Business strategy
c) Functional strategy
Strategy
Once you
have your vision,
you have to
see how that
vision can be executed. Here is where strategy comes in.
Strategy means the grand plan and the term is borrowed from the military which
distinguished between the grand
plan and actual
action by calling
the former strategy
and the latter tactics.
Strategy in
organisations can be divided into three: 1) Corporate strategy, 2) Business
strategy, 3) Functional strategy
Corporate strategy
If you are a company
like TATA or BIRLA, you will have
several businesses under you and a corporate
headquarters which controls
these. Each of these businesses may be run by an independent
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2. Define the
term ‘management’. Explain
the Behavioural science
theory and Systems theory.
Definition of management
We can realise that
management has been happening right through the history of man and it is all
about making things smooth or shall we say efficient. It is also about
achieving our goals which in modern management literature we call
‘effectiveness’.
According to Harold Koontz, “Management is an art of
getting things done through and with people in formally organised groups. It is
an art of creating an environment in
which people can
perform as individuals
and can cooperate towards the
attainment of group goals”. According to
F.W. Taylor,
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3. Give the definition and
importance of planning in an organisation and explain the steps in planning.
Definition and Importance of
Planning
Planning can
be defined as a basic
management function which
enables one to select the purpose of the business, and how the resources
should be mustered to achieve that purpose to include using the available
resources optimally to do
that. Planning implies
goal setting for
the organisation keeping in mind
the constraints, opportunities, and
threats as much as what the person or
business which is
planning wants to
do. Thus, a
plan is a blueprint
for goal achievement,
a blue print
that specifies the
necessary resource allocations, schedules,
tasks, and other
actions to achieve
the purpose.
A goal
is a desired
future state that
the organisation attempts
to reach. Goals are
important
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4. Define the term controlling.
What are the pre-requisites of effective control?
Definition of controlling
Controlling can be defined as measuring and correcting
of performance to achieve the organisational goals.
According to Brech,
“Controlling is a systematic
exercise which is
called as a
process of checking
actual performance against the standards or plans with a view to ensure
adequate progress and also recording such experience as is gained as a contribution to possible
future needs.” According
to Donnell, “Just
as a navigator continually takes
reading to ensure
whether he is
relative to a
planned action, so should
a business manager
continually take reading
to assure himself that his
enterprise is on right course.”
Prerequisites of
Effective Control
All managers like to have controls because without
them their plans would go awry. Let
us now study
the pre-requisites to
have an effective
control system.
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5. What are ‘attitudes’? Explain the components and functions of
attitude.
Attitudes:
Attitudes are
also known as
"frames of reference." They
provide the background against
which facts and
events are viewed.
It becomes necessary to
know the attitudes
of members of
an organisation because they have to perceive specific
aspects like pay, hours of work, promotion, etc. of
their work life
in the wider
context of their
generalised attitudes. Attitudes
are also known as "frames of reference."
An attitude is the
predisposition of the individual to evaluate some objects in a favourable or an
unfavourable manner. The most pervasive phenomenon is "attitude."
People at work place have attitudes about lots of topics that are related to
them. These attitudes
are firmly embedded
in a
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6. Define the term ‘leadership’.
Write a brief note on “Contingency Theories of Leadership”
Definitions of
leadership
Warren Bennis' definition
of leadership is
focused much more
on the individual capability
of the leader:
"Leadership is a
function of knowing yourself, having
a vision that
is well communicated,
building trust among colleagues, and taking effective
action to realise
your own leadership potential."
Bernard M. Bass states that "leadership has been
conceived as the focus of group
processes,
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|
Program
|
MBA
|
|
Semester
|
1
|
|
Subject Code
|
MB0039
|
|
Subject Name
|
Business Communication
|
1. What are the various types of communication?
Describe the classification of non-verbal communication.
Types of Communication
Two
types of communication are as follows:
•
Verbal communication – This
type of communication occurs with the
help of words. It provides the opportunity
for personal contact and twoway flow of
information. A large part of our communication, whether at work or
outside, is verbal
in nature. Verbal
communication may be divided into two types. They are:
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2. Describe any
situation in your own experience where the communication failed because the
listening was faulty. Identify the barrier to listening in this situation.
Situation
where Communication was a failure to me:
As
a Senior Manager, I was a sender for a communication and intended to be
received by my executives. I have sent the following communication to my
executives through a notice and displayed on the notice board:
“Coming
Second Saturday to complete our targets for the month a review meeting is arranged
and all should attend. If any executive is not able to attend should find out
the contents of the meeting from their peers without fail”.
But
my communication went wrong and out of 10 executives, only three executives
have attended at 4.00 PM who checked-in with me the time of the meeting.
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3. Describe any
5 types of presentations with examples and their target audience.
Oral communication
is an important
part of communication, whether it
is in the form of a speech or proposal, both within and outside
the organisation. Oral
skills are needed
for making effective presentations, participating
in and conducting
meetings, dealing with customers and interacting on a
day-to-day basis with your superiors, peers and
subordinates within the
organisation. Your oral
communication skills often reveal
your personality. Speaking
effectively also gives
you great
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4. Explain the different types of meetings.
Types of Meetings
According
to Deborah Tannen, “A meeting is any focused conversation that has a
specific agenda, especially
but not only
if it has
been set up in
advance.”
This
definition implies that meetings are not aimless discussions, but they require
careful planning and revolve around a specific topic that is decided in
advance. Therefore, while meetings may
be more or less formal in the way they are conducted, they need to be
planned, irrespective of the nature of the meeting.
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5. You are going to face a job interview for the post
of Manager-operations. Which aspects you will keep in mind while facing the
interview?
Aspects
to be kept in mind during job interview are as follows:
•
Opening formalities
– Since it is important
to create a
good first impression, the way
you greet and introduce yourself is important. Using the name of the
interviewer correctly, giving a firm handshake, waiting till you are asked to
be seated and sitting with an erect posture are common courtesies that should
be observed to project a good image.
•
Non-verbal communication – It
was emphasised that
in face-to-face communication, non-verbal
cues can enhance communication and convey a positive message. Apart from
a firm
handshake
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6. Write short
notes on:
a) Internet
b) Intranet
a) meaning and benefits of internet
There
are many advantages of using the Internet, such as :
Meaning:
A
means of connecting a computer to any other computer anywhere in the world via
dedicated routers and servers. When two computers are connected over the
Internet, they can send and receive all kinds of information such as text,
graphics, voice, video, and computer programs.
No
one owns Internet, although several organizations the world over collaborate in
its functioning and development. The high-speed, fiber-optic cables (called
backbones) through which the bulk of the Internet data travels are owned by
telephone companies in their respective countries.
The
development of hypertext based technology (called World Wide web, WWW, or just
the Web) provided means of displaying text, graphics, and animations, and easy
search and navigation tools that
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|
Program
|
MBA
|
|
Semester
|
1
|
|
Subject Code
|
MB0040
|
|
Subject Name
|
STATISTICS FOR MANAGEMENT
|
1. Statistics plays
a vital role
in almost every
facet of human
life. Describe the functions of Statistics. Explain the
applications of statistics.
Definition of Statistics : “Statistics is a science which deals
with the method of collecting, classifying, presenting, comparing and
interpreting the numerical data to throw light on enquiry”. – Seligman
According to Horace
Secrist, “Statistics may be defined, as the aggregate of facts affected
to a marked
extent by multiplicity
of causes, numerically expressed, enumerated or
estimated according to a reasonable standard of accuracy, collected
in a systematic
manner for a
predetermined purpose
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2. a) Explain the approaches to define probability.
Approaches to define probability
There are four
approaches to define probability :
1) Classical / mathematical /
priori approach: Under this approach the probability of an event is
known before conducting the experiment. In this case, each of possible outcomes
is associated with equal probability of
occurrence and number of outcomes favourable to the concerned event is known.
Let a
random experiment have n equally
likely, mutually exclusive
and exhaustive outcomes. Let m of these outcomes be favourable to an
event A. Then, probability of A is –
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2 (b) . State the addition and
multiplication rules of probability giving an example of each case.
1. Addition rule
The addition rule of
probability states that:
i) If ‘A’ and ‘B’ are any two events then the
probability of the occurrence of either ‘A’ or ‘B’ is given by:
P(A
B) = P(A) + P(B) – P(A 
B)
B) = P(A) + P(B) – P(A B)
ii) If
‘A’ and ‘B’
are two mutually
exclusive events then
the probability of occurrence of either ‘A’ or ‘B’ is given
by:
P(A U B) = P(A) + P(B)
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3. a) The
procedure of testing
hypothesis requires a
researcher to adopt
several steps. Describe in brief
all such steps.
Steps are as follows: -
Step 1 : State null
hypothesis (H0) and alternate hypothesis (H1).
Step 2: State the level
of significance. This gives you the tabulated normal/’t’ – value.
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3 . (b) Explain the Components of Time
series.
Meaning of Time series: A
time series is
a set of
numerical values of
a given variable
listed atsuccessive intervals of
time, which means that, data regarding
the variable is listed in
chronological order. Usually,
the interval of
time is taken
as uniform.
Yearly production
of wheat in the country,
hourly temperature of a city, bimonthly electricity bills are all
examples of time series. Almost all data like industrial production,
agricultural production,
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4. (a). What is a Chi-square test? Point out its applications. Under what
conditions is this test applicable?
Meaning of Chi-square test: Chi-Square tests which
enable us to test whether more than two population proportions can be
considered equal. In
other words, a
Chi-Square test is
also a parametric test which can
be applied on categorical data or qualitative data. This test can
be applied when
we have few or
no assumptions about the population parameter.
Applications:
1 Tests for independence of attributes: In the test for
independence, the null hypothesis is that the row
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4. b. Discuss the types of measurement scales with examples.
Types of measurement scales with examples: Variables differ
in how well
they can be
measured, that is,
in how much measurable information
their measurement scale
can provide. There
is obviously some measurement error involved in every measurement, which
determines the amount of information that we can obtain. Another factor
that determines the
amount of information
that can be provided
by a variable
is its type
of measurement scale.
Specifically variables are classified under two categories – qualitative
and quantitative.
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5. Business forecasting
acquires an important
place in every
field of the
economy. Explain the objectives and theories of Business forecasting.
Meaning of Business forecasting
Business forecasting
refers to the
analysis of past
and present economic conditions with
the object of
drawing inferences about
probable future business conditions.
The process of
making definite estimates
of future course of events is
referred to as forecasting and the figure or statements
obtained from the
process is known as ‘forecast’; future
course of events is rarely known. In
order to be
assured of the
coming course of
events, an organised system
of forecasting helps.
The following are
two aspects of scientific business forecasting:
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6 a. What is analysis of variance?
What are the assumptions of the technique?
Meaning of Analysis of Variance: Analysis of Variance (ANOVA)
is useful in such situations as comparing the mileage achieved by five
different brands of gasoline, testing which of four different training methods
produce the fastest learning record, or comparing the first-year
earnings of the
graduates of half
a dozen different
business schools. In each of these cases, we would compare the means of
more than two samples. Hence,
in most of
the fields, such
as agriculture, medical, finance, banking, insurance,
education, etc., the concept of ANOVA is used. In statistical terms, the
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|
Program
|
MBA
|
|
Semester
|
1
|
|
Subject Code
|
MB0041
|
|
Subject Name
|
FINANCIAL AND MANAGEMENT ACCOUNTING
|
1. Analyze the following transaction under traditional approach.
18.1.2011 Received a cheque from a customer, Sanjay at 5 p.m. Rs.20,000
19.1.2011 Paid Ramu by cheque Rs.1,50,000
20.1.2011 Paid salary Rs. 30,000
20.1.2011 Paid rent by cheque Rs. 8,000
21.1.2011 Goods withdrawn for personal use Rs. 5,000
25.1.2011 Paid an advance to suppliers of goods Rs. 1,00,000
26.1.2011 Received an advance from customers Rs. 3,00,000
31.1.2011 Paid interest on loan Rs. 5,000
31.1.2011 Paid instalment of loan Rs. 25,000
31.1.2011 Interest allowed by bank Rs. 8,000
Analysis of transaction –with accounts involved-nature of account affects
and debit/credit
|
Sl.
|
Accounts
|
Nature
of
|
Affects
|
Debit/
|
|
No.
|
Involved
|
Account
|
Credit
|
|
|
1
|
Cash a/c
|
Real
|
Cash (cheque) is coming in
|
Debit
|
|
Shyam a/c
|
Personal
|
Shyam is the giver
|
Credit
|
|
|
2
|
Ramu’s a/c
|
Personal
|
Ramu is the receiver
|
Debit
|
|
Bank a/c
|
Personal
|
Bank is the giver
|
Credit
|
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2. The trial balance of
Nilgiris Co Ltd., as taken on 31st
December, 2002 did not tally and the
difference was carried
to suspense account.
The following errors
were detected subsequently.
a) Sales book total for November
was under cast by Rs. 1200.
b) Purchase of new equipment
costing Rs. 9475 has been posted to Purchases a/c.
c) Discount received Rs.1250 and
discount allowed Rs. 850 in September
2002 have been posted to wrong sides of discount account.
d) A cheque received from Mr.
Longford for Rs. 1500 for goods sold to him on credit earlier,
though entered correctly in the cash book has been posted in his account as Rs.
1050.
e) Stocks worth Rs. 255 taken for use by Mr Dayananda, the
Managing Director, have been entered in sales day book.
f) While carrying forward, the
total in Returns Inwards Book has been taken as Rs. 674 instead of Rs. 647.
g) An amount paid to cashier, Mr.
Ramachandra, Rs. 775 as salary for the
month of November has been debited to his personal account as Rs. 757.
Pass journal entries and draw up the suspense account.
|
Date
|
Particulars
|
LF
|
Debit
Rs. |
Credit
Rs. |
|
31-12-2002
|
Suspense account Dr
To Sales account (Being under casting of sales book rectified) |
|
1,200
|
1200
|
|
31-12-2002
|
New Equipment account Dr
To Purchases account (Being wrong debit given to purchases account rectified) |
|
9,475
|
9475
|
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3. From the given trial balance
draft an Adjusted Trial Balance.
Trial
Balance as on 31.03.2011
|
Debit
balances
|
Rs.
|
Credit
balances
|
Rs.
|
|
Furniture and Fittings
|
10000
|
Bank Over Draft
|
16000
|
|
Buildings
|
500000
|
Capital Account
|
400000
|
|
Sales Returns
|
1000
|
Purchase Returns
|
4000
|
|
Bad Debts
|
2000
|
Sundry Creditors
|
30000
|
|
Sundry Debtors
|
25000
|
Commission
|
5000
|
|
Purchases
|
90000
|
Sales
|
235000
|
|
Advertising
|
20000
|
|
|
|
Cash
|
10000
|
|
|
|
Taxes and Insurance
|
5000
|
|
|
|
General Expenses
|
7000
|
|
|
|
Salaries
|
20000
|
|
|
|
TOTAL
|
690000
|
TOTAL
|
690000
|
Adjustments:
1. Charge depreciation at 10% on
Buildings and Furniture and fittings.
2. Write off further bad debts
1000
3. Taxes and Insurance prepaid
2000
4. Outstanding salaries 5000
5. Commission received in
advance1000
Preparation of ledger accounts
Preparation of trial balance
Answer:
Ledger
accounts
|
Furniture and fittings a/c
|
|||
|
Dr.
|
Cr.
|
||
|
Particulars
|
Rs.
|
Particulars
|
Rs.
|
|
To bal b/d
|
10000
|
By Depreciation
By bal c/d |
1000
9000 |
|
Total
|
10000
|
|
|
|
To bal b/d
|
9000
|
Total
|
10000
|
|
|
|||
|
Buildings a/c
|
|||
|
Dr.
|
Cr.
|
||
|
Particulars
|
Rs.
|
Particulars
|
Rs.
|
|
To bal b/d
|
500000
|
By Depreciation
By bal c/d |
50000
450000 |
|
Total
|
500000
|
|
|
|
To bal b/d
|
450000
|
Total
|
500000
|
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4. Compute trend ratios
and comment on
the financial performance
of Infosys Technologies Ltd. from
the following extract of its income statements of five years.
(in Rs.
Crore)
|
Particulars
|
2010-11
|
2009-10
|
2008-09
|
2007-08
|
2006-07
|
|
Revenue
|
27,501
|
22,742
|
21,693
|
16,692
|
13,893
|
|
Operating Profit
(PBIDT) |
8,968
|
7,861
|
7,195
|
5,238
|
4,391
|
|
PAT from ordinary
activities |
6,835
|
6,218
|
5,988
|
4,659
|
3,856
|
(Source: Infosys Technologies Ltd.
– Annual Report)
Answer:
Infosys Technologies Ltd.
Trend Analysis
|
Particulars
|
2010-11
|
2009-10
|
2008-09
|
2007-08
|
2006-07
|
|
Revenue
|
27,501
|
22,742
|
21,693
|
16,692
|
13,893
|
|
Operating Profit
(PBIDT) |
8,968
|
7,861
|
7,195
|
5,238
|
4,391
|
|
PAT from ordinary
activities |
6,835
|
6,218
|
5,988
|
4,659
|
3,856
|
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5. Give the
meaning of cash
flow analysis and
put down the
objectives of cash
flow analysis. Explain the preparation of cash flow statement.
Meaning of Cash Flow Analysis
Cash flow analysis is
an important tool of financial analysis. It is the process of understanding the
change in position with respect to
cash in the current year and
the reasons responsible
for such a
change. Incidentally, the analysis
also helps us
to understand whether
the investing and
financing decision taken by the company during the year are appropriate
are not. Cash flow analysis
is presented in the form
of a statement.
Such a statement is called a cash
flow statement.
Objectives of Cash Flow Analysis
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6. Write the assumptions of
marginal costing. Differentiate between absorption costing and marginal
costing.
Assumptions of marginal costing (all 7 points)
Marginal costing is based on the
following assumptions:
1. Segregation of cost into fixed and variable
The whole principle
of marginal costing is based on the idea
that some costs vary with
production while some
costs don’t. Therefore,
it is assumed that
a clear bifurcation
between fixed and
variable costs is possible.
Even if some
costs do not
entirely qualify as
fixed or as variable, it is still possible to separate
such mixed cost with respect to the amount,
which remains fixed
and the
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|
Program
|
MBA
|
|
Semester
|
1
|
|
Subject Code
|
MB0043
|
|
Subject Name
|
Human Resource Management
|
1. What do you mean by Human
Resource Management? Describe the functions of Human Resource Management.
Definition of Human Resource Management
One of
the most useful
definitions of Human
Resources Management (HRM) is
provided by Fisher, Schoendfelt and Shaw in their book “Human Resources Management,“
HRM involves all
management decisions and practices
that directly affect
or influence the
people or Human
resources who work for the organization”.
The concept of human
resources entails:
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2. Discuss the elements of a Career Planning Programme. Explain some of
the benefits of a Career Planning program to an organization.
Elaborate the elements of a Career Planning Programme
There are four distinct
elements of career planning programme:
·
Individual assessment and need analysis
·
Organisational assessment and opportunity
analysis
·
Need – opportunity alignment
·
Career counselling
Individual assessment and need
analysis
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3. What do you mean by HRIS?
Explain the components of HRIS. Describe the different applications of HRIS in
Human Resource Management.
Definition of HRIS
HRIS, HR
Technology or HR
modules are an
intersection between HRM and IT. It merges HRM as a discipline and
in particular its basic HR activities and processes with the IT field, whereas
the planning and programming of data processing systems evolved into
standardised routines and packages of Enterprise Resource Planning (ERP)
software. On the whole, these ERP systems
have their origin
in software that
integrates information from different applications into one
universal database. The linkage of its financial and human resource modules
through one database is the most important
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4. Discuss the objectives of
Discipline. Explain the Action –penalties of Discipline.
Objectives of Discipline
The aims and objectives
of discipline are:
·
to ensure and enable employees to work in
accordance with the rules and regulations of the organisation.
·
to
ensure that employees
follow the organisational processes
and procedures in spite of
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5. Suppose you have joined as an
HR and you have been assigned a task to carry out the grievance handling
procedure in your organization. What according to you are the causes of
Grievance? Describe in detail the Grievance handling procedure.
Causes of Grievance
Grievances may occur
for a number of reasons:
(a) Economic:
Wage fixation, over
time bonus, wage
revision etc. Employees may feel
that they are paid less when compared to others.
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6. Write a short note on the
following :
a)Index /Trend Analysis
b)Delphi Technique
Index/Trend analysis
Trend analysis
forecasts the requirement
for additional manpower
by projecting trends of
the past and
present to the
future. It makes
use of operational indices for
this.
• Historical relationship
between the operational
index and the
Demand for Labour.
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